Job Details

IT Director, Infrastructure and Operations

Atlanta, Georgia, United States
Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 9,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.Summary:Dematic is currently searching for an IT Director, Infrastructure & Operations, to join our growing Information Technology team. This position reports directly?to the Senior Vice President, Information Technology, and?will lead?all aspects of the Infrastructure, Cloud, Engineering, Collaboration, and Operations functions for Dematic. This leadership role will be responsible for developing the strategy and roadmap for his/her area of responsibility as well as delivery and ongoing support for mission critical systems. Ideal candidates will have a broad-based background in infrastructure, desktop, and operations and experience leading a diverse team providing IT services across a global organization. Working closely with key stakeholders and other IT leaders, he/she will drive the implementation of technology that bring scale to Dematic in support of a rapid growth agenda. This is an exciting opportunity for a technology leader who is passionate about working for a complex, growing organization. Core Responsibilities:This role will collaborate with key Dematic IT and business functions and other IT leaders to deliver the business objectives and contribute to operational excellence. The IT Director, Infrastructure & Operations will lead, plan, organize, and direct the activities of the infrastructure, cloud, networking, telecom, collaboration, workplace services, operations, and service desk teams to deliver, maintain, and support critical IT services for Dematic.+ Lead the deployment of large-scale, global programs such as migration of infrastructure and services to the cloud+ Manage data center and hosting operations as well as business continuity / disaster recovery planning and test execution+ Manage a department of engineers, workplace services, desktop, service desk, networking, telecom, operations and other specialists -- Develop the leaders on your team and your departments skills and abilities+ Provide thought leadership and influence to enable the team to embody digital business capabilities+ Liaise with IT Business Partners, functional and operational leaders to develop the roadmap/strategy and oversee large programs for your area of responsibility+ Partner with global counterparts in other regions to develop a global infrastructure and operations strategy in line with the overall IT strategy+ Collaborate with project teams and application teams to ensure that new services and upgrades are implemented without adverse impact the company's critical core system.+ Continually identify opportunities to drive efficiency, cost savings and scale for IT while supporting the growth of the organization+ Build, manage, coach, and mentor a global team.+ Consistently manage operating and project investment budgets to target effectively; plan, forecast future needs; identify creative ways to create value through IT while striving to lower costs+ Negotiate and oversee vendor contracts for licensing, maintenance, implementation, operations, and ongoing support as required to ensure IT SLAs are met in cost effective ways+ Conduct periodic evaluation of global licenses and services to ensure appropriate licensing levels, re-evaluating needs, and confirming cost / budget alignment + Design, develop, and implement standards in his/her area of responsibility + Define, establish and direct the change management, incident management, critical incident response, and other core IT processes + Develop plans to identify and fix root causes of outages and incidents following agreed upon change control and release management processes+ Act as point of escalation for IT service delivery concerns from the business and IT management, ensuring business impacts are identified and discussed ?+ Model our Values of Integrity, Collaboration, Courage, and ExcellenceBasic Qualifications: + Bachelor's degree in Computer Science, Engineering, Business, or a related field; preferred Masters degree in Business Administration (MBA), Information Technology or related field.+ 7+ years of infrastructure and operations experience, with a proven track record of success in a similar role+ 7+ years of demonstrated competence in people and project management and leadership across diverse departments or teams + 5+ years' experience managing large scale technology projects + Extensive cloud engineering and operations experience (Microsoft Azure preferred)+ Experience managing company run data centers and operations+ Strong experience with Microsoft O365 deployments and support, desktop services, and collaboration services (Teams, SharePoint, One Drive, and other Microsoft services)+ Experience managing telecom infrastructure and services including WAN, LAN, ISP, and call centers+ Experience managing mobility services in both BYOD and company issued / managed device scenarios+ Experience with cyber security and security operations preferred+ Proven ability to manage large budgets and manage costs across a wide array of IT spend including desktop, hosting, cloud, mobile, telecom, and service desk (financial acumen with experience developing business cases for IT investment)+ Experience negotiating large contracts with IT vendors+ Experience negotiating, establishing and managing service provider contracts+ Strong business acumen+ Agile and dev/ops experience preferred+ ITIL Foundations or more advanced level of ITIL certification+ Experience implementing ITIL within an IT department or function+ Strong organizational, multi-tasking and interpersonal skills.+ Superior verbal, written, and presentation skills+ Exceptional leadership, relationship development and influencing skills.+ Ability to analyze and interpret critical path, draw conclusions, and prepare clear and concise analyses and recommendations.Travel:+ Up to 30% travel, including international Requisition ID: 24 Job Time: Full-Time Experience Level: Senior Level Shift Schedule Display: Standard External Company URL: Street: 756 W Peachtree St NW

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