Job Details

Infrastructure (VMWare) and Storage Support Tier I, II and III

Pittsburgh, Pennsylvania, United States
Job Description

Job Summary:

The Hosted Infrastructure Engineer I position is responsible for handling initial requests that come into the Hosted Infrastructure department.This position acts as the face of the department to either clients or other internal teams. In addition to performing scheduled tasks such as daily checklists, the Hosted Infrastructure Engineer I is also responsible for initial troubleshooting of issues. This position works closely with Hosted Infrastructure Engineer II to bring issues to resolution quickly and efficiently.


Initial troubleshooting on most requests that come into the department

Build, design, deploy, and maintain new servers, cloud services, storage, and network changes

Assess urgency of issues and facilitate follow-up and resolution or escalates when appropriate

Participate in discussions for applications performance and infrastructure outage incidents to provide monitoring observations and updates

Recognize and resolve server, network, and storage issues

Use and troubleshoot scripts, Infrastructure as Code and automation platforms

Participate in schedule tasks such as daily checklists and in on-call rotation

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