Job Details

Infrastructure Technology Support Specialist

NIKE, Inc.
Memphis, Tennessee, United States
Become a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.who are we looking for BA/BS degree in computer science or Information Systems with previous experience in a data center technical support role. Participation in change events ensuring planning, pre-checks, and execution are addressed leading to successful change events. Participate in multiple aspects of the Infrastructure refresh projects including: execution, workflow management, customer concern Develop and document standard methodology support and SOX compliancy materials. Own and update vendor management portfolio Provide daily continued operational support to data centers and global partners Excellent verbal, written, and collaboration skills to effectively communicate with both business and technical IT teams Maintain disaster recovery plans ensuring successful recovery of operating systems, Participate and execute infrastructure outage communication as well as front line support for data center environmental equipment service interruption Work closely with peer teams to deliver high availability and optimum implementation tasks Must be able to work in a team environment with a "can do" attitude capable of overcoming difficult challenges Undertake ongoing studies of existing systems, infrastructure and documentation, tracking installations, licensing tasks, hardware lifecycles, warranty support, AV protection and inventory support. OS patch planning, execution and coordination what will you work on As the Infrastructure Technical Support Specialist, your role on the team will include daily support to Nike's North America Infrastructure team delivering continued process and procedure improvements. You'll develop, document, and maintain North American Infrastructure team standards, security procedures and controls for ensuring system integrity making it possible for Nike to deliver our products to customers, clients, and businesses across North America. Working as part of a tight-knit team of IT and logistics professionals who share a passion for technology, logistical operational excellence and proven infrastructure successes. 24x7x365 operations - evening, weekend, and holiday work will be required. who will you work with Your role will require engagement and professional communication with various tech engineering teams, logistics operations, physical security, and several vendors. Your team is a dynamic hybrid of engineers, technicians, project managers, and leads. You will have global support teams throughout the organization and company. what you bring Minimum 5 years of technology experience. Two years of Data Center experience preferred. Demonstrated ability to manage multi-task efforts from A to Z completion. Effective use of communication skills in verbal, written, and presentation formats. Ability to lift and move equipment and boxes. Willingness to keep work areas very clean and tidy. Must remain contactable and able to switch focus throughout the day. Ability to professionally report on work, projects, and governance. Some knowledge of Information Security is great to have. NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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