Job Details

Infrastructure Technology Continuous Improvement and Optimization (Consultant) (Finance)

Castleton Commodities International LLC
Stamford, Connecticut, United States
Infrastructure Technology Continuous Improvement and Optimization (Consultant) (Finance)Castleton Commodities International () is hiring a technology operations process expert to report to our Global Head of Technology Infrastructure, based out of either our Houston or Stamford office.This position offers significant exposure to senior leadership and is responsible for making key contributions to the design and execution of infrastructure strategy, processes, architecture, and projects. The primary objective of the role is to drive operational efficiency, cost reduction, service improvement, and platform scalability across the technology infrastructure organization.Main deliverables: Identify, catalog, and propose detailed strategy to bring consistency, discipline, and structure to all key processes including data center operations, networks, client services, and technology procurement Discover the current "gaps/weaknesses" in our IT Operations and Support processes Propose solutions, including specific automation workflows, to solve for the current gaps and enforce policy through systematic solutions Improve Technology operations and support processes with analytics, metrics, and proposed SLAsImplement the solutions and provide training and change management to drive adoption Develop prioritization approach and other recommendations to improve customer service and ensure processes are "customer friendly" Streamline processes for commercial users and DevOps teams Ensure solutions are nimble enough to facilitate robust business decisions Establish global consistency across all IT Operations and Support processes and teams Work with various groups in Technology and CCI's Enterprise Improvement team to ensure processes contribute to achieving the optimization goals of the IT Group. Form a plan to breakdown silos and design processes that enable collaboration and enable best outcomes. Requirements / Skills: Excellent communications, a "polished" presenter Experience running a global technology operation leveraging metrics, best practices, and standards Familiarity with offshore and outsource support models Experience designing, implementing, and streamlining technology operational processes Exposure to ServiceNow or other ITIL experience a plus #LI-LH1

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