Job Details

Infrastructure Technician Apprenticeship NVQ Level 3

Leaping Man Group
Birmingham, United Kingdom

Are you looking for an alternative to college or sixth form?

Are you looking to kick-start your career within the IT industry?

Do you want to gain industry recognised IT qualifications, as well as getting hands-on experience with one of our fantastic employers, all whilst getting paid?

If the answer is yes, then an LMPQ IT Apprenticeship could be for you!

Our Employer:

Avid Panda is a small digital marketing agency and it is growing, fast. This is your chance to get in on the ground floor and make a real difference, forever leaving your mark on the company. This is a place where the hard-working and ambitious can get ahead. Our client retention rate is very high for the SEO industry and is one of the main reasons we continue to grow at a fast pace.

We pride ourselves on being very knowledgeable and transparent, always acting in the best interests of our clients. Looking inwards, we encourage new ideas and ways of doing things. We expect you to be willing to give feedback to your peers and receive some with good grace. There is the opportunity to move laterally within the business also.

About the Role:

Your duties will include:

Offering 1st line support

Data restoration

Comprehensive technical support

Proactively updating customers with call status and resolution progress

Escalating potential service issues initially to designated escalation contact

Going out and dealing with problems onsite

Answering inbound support telephone calls and offer support to the customer

Updating Helpdesk Ticket system

Being responsible for personal ticket queue, updates and completing tasks

Providing a friendly and helpful first point of contact for clients

Listening to client issues, noting key information and being patient with client conversations

Promoting a "can do" attitude, by looking for solutions and not problems


Successful applicants will:

Have grade C/4 or above in English and maths GCSE (or equivalent), or Functional Skills Level 2

Be able to attend our training Academy in Birmingham weekly for your classroom-based days

  • Hold a clean driving licence or currently learning - This is due to the requirement to travel off site as part of the role

Desired Skills:

  • Strong inter-personal and communication skills
  • Desire to achieve
  • Confidence

Personal Qualities:

Applicants should have a desire to develop and enhance their skills whilst working in a supportive company. This role is ideal for anybody who has a genuine passion for working within an IT environment and that is keen to learn and progress in their own professional development. The successful applicant will be a positive and enthusiastic individual.

Career Progression after Level 3 - This can lead on to:
  • Possible permanent position with this employer upon completion of the apprenticeship

Help Desk Technician, First- and Second-Line Support, IT Infrastructure Technician and many, many more!

Working Hours:

Apprentices are required to be as flexible as possible to meet the needs of the business. The average working week will be between 30-40 hours, Monday to Friday. Shifts TBC

Training to be provided:

Level 2 Certificate in Work skills with Embedded IT - Pre-Apprenticeship: 8 weeks with 16 days in total at our Academy

Level 3 Digital Industries Advanced Apprenticeship - Infrastructure: 12/13 months made up of 1 day per week at our Academy (paid day), and 4 days in your IT company employment for the whole of the apprenticeship where you will cover the following modules:

MTA Mobility & Devices,

MTA Networking Fundamentals

MTA Server Administration

Coding and Logic

Business Processes

You will receive full training at LMPQ's Microsoft Imagine Academy as well as on the job training...... click apply for full job details

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