JOB DESCRIPTIONSkill: Infrastructure Technical Writer Role / Tier: 2Job Description:ResponsibilitiesResearch and analyze requirements for new infrastructure environment builds. Independent study of proposed data center solutions for all associated systems and hardware components.Create and maintain complex Visio flow diagrams that illustrate transaction traffic patterns, network connectivity, and all configurable system components.Work with project managers to map out documentation strategies and schedules.Collaborate with distributed engineers (Windows and Unix System engineers, Network, Security, SQL DB, and Monitoring) to gather technical build information for documentation deliverables.Author and publish the documentation suite for each infrastructure project for two core audiences (online HTML knowledge articles for global Operations Support teams authored in ServicePoint Knowledge Management System, and printed infrastructure reference guides for Platform Engineering authored in MS Word).Host virtual WebEx documentation turnover sessions to Operations Support teams.Participate as a key member of a large, centralized documentation team, taking part in peer reviews, mentoring, and exchange of best practices ideas and concepts.EducationB.S Degree in Computer Science or equivalent.Nice to haveExperience in programming Salesforce Apex classesSalesforce certificationSalesforce trailhead accomplishments.QualificationsBachelor's degree in computer engineering/TechnologyAbout VirtusaTeamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth - one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.