Job Details

Infrastructure Team Lead

Advertiser
Atlas Recruitment Group Ltd
Location
West Malling, Kent, United Kingdom
Rate
-

INFRASTRUCTURE TEAM LEAD

Infrastructure Team Lead -40,000 to 43,000 - West Malling

A leading Financial Services organisation based in West Malling are currently going through a key transition within their technical department, over the next few months they will be migrating to the cloud and introducing Microsoft Azure to their 90+ department, eventually moving to a DevOps environment.

Ideally, they are looking for someone with a strong technical background who has had recent leading/mentoring/managing experience that wants to remain hands on whilst taking a lead on the team and their projects.

Key Requirements: -

  • Responsible for ensuring SLA's for Infrastructure are met and exceeded where possible
  • Undertake analysis required to determine appropriate action when dealing with Incidents and Service Requests and their allocation to other internal support teams
  • Responsible and accountable for the production of the teams KPI's
  • Build good working relationships with other support teams and customer teams within the technical department and regularly attending Internal Service Reviews and other teams' meetings
  • Build good working relationships with external suppliers and to attend service reviews
  • Provide assistance to achieving department objectives
  • Adhere to existing department & team policies and procedures for Incidents, Service Requests and Problem management ensuring other team members abide by these
  • Being responsible for the management of critical 'P1' incidents, including post incident reviews and any follow up
  • Provide cover for business users between hours of 8:00am and 6:00pm on a rotational basis between Monday to Friday
  • Be responsible for minimising single points of failure with regards to knowledge required to support internal Infrastructure
  • Lead the Infrastructure interest regarding the transition of projects into the production environment
  • Ensure Infrastructure documentation is created when appropriate and kept up to date
  • Responsible for ensuring the team work effectively and each member effectively manages their own workload
  • Be responsible for appraisals, ensuring that necessary technical training, awareness, and experience levels are maintained amongst the Infrastructure engineers relevant to the technologies being supported and processes being used.

Environment: -

Windows Environment, Windows Server, AD, WDS, DNS, DHCP, DFSR, Group Policies, VMWare/vSphere, TCP/IP Networking, VLANS, VPN, Routing, Citrix, F5, Barracuda, Azure, Cisco, O365

If you're interested in this position, please click 'APPLY' with a recent copy of your CV and we'll give you a call to discuss in further detail...... click apply for full job details

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