Job Details

Infrastructure Team Lead

Tiger Resourcing Solutions Limited
West Malling, Kent, United Kingdom

Main purpose of the job:

Lead the Infrastructure team dedicated to maintaining a high level of service to both internal and external customers. This role is required to support all production & non-production systems contributing to team and department KPI's and when required to attend regular meetings with 3rd Party suppliers and Internal Service Reviews.

To be responsible for ensuring procedures and processes are adhered to and on occasion to deputise for the Senior Infrastructure and Operations Manager when appropriate.

Job Responsibilities

  • Responsible for ensuring SLA's for Infrastructure are met and exceeded where possible
  • Undertake analysis required to determine appropriate action when dealing with Incidents and Service Requests and their allocation to other internal support teams
  • Responsible and accountable for the production of the teams KPI's
  • Build good working relationships with other support teams and customer teams within the company and regularly attending Internal Service Reviews and other teams' meetings
  • Build good working relationships with external suppliers and to attend service reviews
  • Provide assistance to achieving department objectives
  • Adhere to existing department & team policies and procedures for Incidents, Service Requests and Problem management ensuring other team members abide by these
  • Being responsible for the management of critical 'P1' incidents, including post incident reviews and any follow up
  • Provide cover for business users between hours of 8:00am and 6:00pm on a rotational basis between Monday to Friday
  • Be responsible for minimising single points of failure with regards to knowledge required to support Client's Infrastructure
  • Lead the Infrastructure interest regarding the transition of projects into the production environment
  • Ensure Infrastructure documentation is created when appropriate and kept up to date
  • Responsible for ensuring the team work effectively and each member effectively manages their own work load
  • Be responsible for appraisals, ensuring that necessary technical training, awareness and experience levels are maintained amongst the Infrastructure engineers relevant to the technologies being supported and processes being used...... click apply for full job details

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