Job Details

Infrastructure Support Technician (2nd line)

Additional Resources Ltd
Poole, Dorset, United Kingdom

Infrastructure Support Technician (2nd line)- Poole

Salary: up to 35k + Bonus + Pension + Discount Shopping Scheme + Free Car Parking + Flexible working + Casual Dress Code + Cycle to Work Scheme

The company

Our client are a leading provider of IT solutions, providing services to SME's to sizeable PLC's, local business to international firms. They have been in business for over 24 years with offices in Poole, London, and Manchester, they provide solutions based on leading technologies. They are proud of their excellent partnerships with industry vendors Citrix and Microsoft and are the UK's number one Gold Partner with SAP (Business One and ByDesign).

The Role

An experienced, enthusiastic, and versatile individual is required to join an established technical helpdesk team in supporting a full range of IT infrastructure solutions, primarily based around application, desktop, server and storage virtualisation technologies. Key vendors include Microsoft, Citrix, VMWare, EMC, Sonicwall, Dell and HP.

**Working hours will within core hours 7am to 7pm. Shift rota for the department will be in place to cover these hours (shifts would be rota's to be 7am to 3.30pm, 8am to 4.30pm, 9am to 5.30pm and 10.30am to 7pm)

About You

It is expected that candidates have at least 5 years' experience working in a technical support capacity, managing their own queues of support incidents and working to defined SLAs.

Essential skills:

A professional and confident manner

Attention to detail and ability to think laterally under pressure

A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies

Understanding of network infrastructure appliances such as routers, switches and wireless network points.

Accreditation or experience in the majority of the following technical products:

Microsoft 365 Administration & Apps Suite


In Tune

Conditional Access

Microsoft 365 Administration & Apps Suite

Microsoft Server Operating systems

Microsoft Desktop Operating Systems

Microsoft Exchange Server

Microsoft RDS


Sonicwall Firewalls

Veeam Backup solutions

3CX Telephony

N-able product range

Scripting (Powershell)

Advantageous skills:

  • A strong understanding of storage systems (NAS/SAN)
  • Accreditation or experience in any of the following technical products/practices:
  • Scripting (Powershell)
  • Citrix XenApp/Xendesktop/Netscaler
  • Azure
  • Apple IOS
  • SQL
  • Linux
  • Symantec Cloud
  • Cisco Networking
  • Checkpoint Firewalls
  • Ubiquiti Networking Equipment
  • Microsoft Flow

Qualifications and Certifications

  • Minimum GCSE or equivalent Maths and English - grade C or above
  • Degree level education an advantage

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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