Job Details

Infrastructure Support Engineer

eurochange LTD
Stevenage, Hertfordshire, United Kingdom

Established in 1975, eurochange are the foreign exchange experts, with over 40 years' experience.

Over the years we've widened our services to include travel currency, international payments and remittance services to retail and business customers, both online (whether that's desktop, tablet or mobile) and in branch. And we've done so by selecting products and services based on value, security and reliability, to make sure we're always providing the very best for our customers.

It's not just foreign exchange products we offer either - we now sell gold in all of our branches, and buy gold items in over 35 branches, as well as providing a fee-free mortgage advice service via our sister company NM Money.

Brief overview of the role

  • To maintain and update internal/ external Company IT networks and systems.
  • To manage company software and hardware inventories

Main responsibilities

  • To monitor, maintain and monitor the Company Data Network, Servers Workstations and associated systems to ensure its smooth running and reduce downtime to a minimum.

  • To quickly identify any faults that occur on the network or systems and to then work at resolving them either internally or together with our service partners

  • To assist in the evaluation, design and implementation of new network systems and communication technologies, including the reporting and the presentation of these findings, including an analysis of costs and benefits.

  • Provide Second line support to all company systems.

  • Assist in Managing and controlling departmental expenditure within agreed budgets.

  • To Assist in design and implementation of new or replacement technologies and systems as directed by the Head of IT, ensuring that costs are within approved budgets.

  • To assist the IT Department in the installation of hardware and software as directed by the Head of IT.

  • Assist in the update of Company/IT/Security policies and procedures to meet current legislative and Company requirements.

  • Where required to work closely with the Business Systems Manager to ensure that the IT Department provides an effective service to meet the needs of the Company.

  • To undertake any reasonable request within the IT Department as a whole.

  • To perform other duties and/or undertake projects that may be reasonable requested by line managers

How is success measured in this role?..... click apply for full job details

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