Job Details

Infrastructure Support Analyst (Site Support) - Omaha area

Advertiser
State of Nebraska
Location
Lincoln, Nebraska, United States
Rate
-
Description Join a skilled team responsible for personal computer configuration, installation, troubleshooting of dispersed desktops and laptops, including software application support, and LAN/WAN Network troubleshooting. This position will be supporting a five county area surrounding and including city of Omaha. We offer an excellent total compensation package including: 12 paid holidays; vacation and sick leave; State-matched retirement plan; health, dental, vision, and life insurance options! Omaha State Office Building 1313 Farnam, Omaha, NE 68102 Hours: 8-5, Monday - Friday Examples of Work Position will include but not limited to PC and laptop configuration along with hardware and software troubleshooting in a Windows 10 and Microsoft computing environment. Install personal computers/laptops at client work areas, troubleshooting and servicing Hewlett Packard, Dell and Lexmark laser printers. Provide mobile device delivery and support. Troubleshoot and maintain on a limited basis, Ethernet and Local Area Networks. Other duties as assigned. Qualifications / Requirements REQUIREMENTS: Associate degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis. OR Post high school coursework in computer science and three years of related technical and business experience. PREFERRED: Experience performing basic problem solving of network, printer and computer hardware issues. Experience with trouble shooting and supporting PCs in a large Enterprise network. OTHER: The position requires lifting of 50 lbs. A valid driver's license is also required. Knowledge, Skills and Abilities Proficiency in the use of general or specialized hand tools used to perform PC maintenance have a strong understanding of Windows 10 and Microsoft Office 365. An understanding of basic wiring and troubleshooting Local Area Networks in the Ethernet environment required. Excellent reliability, self-starter, works well individually and as a team in a limited supervisory environment, as well as customer service and communication skills. Ability to lift up to 50 lbs.

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