Job Details

Infrastructure Support Analyst

Harvey Nash Plc
Glasgow, Lanarkshire, United Kingdom

Harvey Nash's client is recruiting for a Service Delivery Analyst on an initial 4 month contract. You will be acting as the routine contact point, receiving and handling requests for support, responding to a broad range of service requests for support by providing information to fulfil requests or enable resolution. You will also provide first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.

Key skills:

* Asset Management

* Customer Service Support

* Incident Management

* Service Level Management

* Application Support

* Security Administration

Technical expertise:

* Active Directory

* Laptops/Desktops/Printers

* Windows Client OS

* Citrix

* O365


* Mobile Device Management (Intune)

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