Job description Location Philadephia,PA DUTIES Responsible for managing all aspects of and personnel supporting IT Infrastructure, which includes o Server (hardware, operating systems, hypervisors, as well as software which is IT centric e.g. backups, monitoring tools, etc., Microsoft server based products, Phone systems, Web Servers, and non-enterprise scale business applications) o Network (IT security, network communications, networking related hardware, external facing applications, and any hardware, appliances, or software (including clients and servers) which supports the former) o Telecommunications (hardware, software, networking, and third-party providers.) o Technology Support (workstationslaptops, peripherals, telecommunication systems, operating systems, and software) o Database (software, data, and interfaces) o Physical Environment (Server rooms, DR sites, etc.) o IT Security (Cyber Security, authentication, etc.) ? Manages IT Infrastructure through its lifecycle, working with direct reports, other members of IT, users, and third parties as appropriate to o Manages and monitors the day-to-day operations of all aspects of the IT Infrastructure, directing the associated personnel to, implement, maintain, and administer appropriate tools to effectively and efficiently perform this task o Recommend strategy for and oversee the successful acquisition and implementation of new services, technology, or tools related to IT Infrastructure o Plan, execute, and lead projects to upgrade existing IT Infrastructure to maintain vendor support o Identify and anticipate IT and business needs and assess, compare, and recommend, and implement new IT Infrastructure andor enhancements to existing IT Infrastructure to address these needs o Lead efforts to implement, maintain, enhance, and configure IT Infrastructure to meet manufacturer requirements and best practice based on published authoritative guidance andor business needs o Design, implement, and maintain monitoring tools for IT Infrastructure, including security and performance o Monitor, troubleshoot, and resolve issues related to performance o Monitor and ensure compliance with licensing and other contractual obligations o Define, design, and implement requirements related to the IT stack supporting IT Infrastructure (e.g. OS settings, DB settings, Application Settings, back-ups, authentication, etc.), based on manufacturer published authoritative guidance andor company policy. Works with other IT team members to implement and monitor requirements. o Provide on-call 247 incident management support related IT Infrastructure supporting the production environment, directing workflow and escalating issues where appropriate ? Defines the strategy for, execution of, and adherence to policies and working practices for the following functions o Patching (both software and firmware) of IT Infrastructure o Testing backup and recovery business continuity for the IT Infrastructure, as well as applications and databases o Controls to ensure IT Infrastructure integrity. Including establishing, implementing, monitoring, and enforcing baseline settings and software. o Enforces IT security and policy compliance across all aspects of IT Infrastructure and end user applications. o Administering IT infrastructure components for multi-tier applications, database, and tools Recommends and creates formal proposals related to IT strategy, projects, and budget submissions. Sets, assesses, oversees and manages project goals, outcomes, requirements, timelines, tasks, resources needs, estimate effort, and cost to complete for IT Infrastructure related projects. Ability to initiate, maintain, and manage intercompany and third party relationships. Provides guidance to and assists other IT Team Members, End Users, and Third Parties related to the above. Supports Company and department initiatives, working closely with other IT team members andor end users to support their project, implementation, upgrade, patching, daily work, and troubleshooting efforts. Self-identifies knowledgeskill gaps and required training needs for current and future products. Proposes and executes plan to close-gaps using a combination of the self-studyresearch, industry conferences, and formal training. Drafts, recommends enhancements to, implements, monitors, and adheres to department and company policies, controls, and working practices. Considers policy, security, and risk management impact when performing assigned duties EDUCATIONEXPERIENCE REQUIREMENTS Bachelor's Degree in Computer Science, Information Technology, or related discipline from an accredited college or university, with a minimum ten year's experience in Infrastructure support, or equivalent combination of education and experience. Masters' degree preferred. Three or more years of leadership responsibilities, including strategy, budgeting and staffing. Mastery of IT virtualization, networking, operating system, shared storage, telecommunications, database, IT security, and backupdisaster recovery concepts. Knowledgeable in a combination of Linux, Windows server, Active Directory, Microsoft System Center, VMWare, Oracle Virtual Machines, Oracle Engineered Systems, Oracle Database, Microsoft SQL Database, Checkpoint Firewall, Fortinet Firewall, Microsoft Exchange, QRadar, Nessus Scanner, Mitel Phone System.