Job Details

Infrastructure Manager

Alliance Sourcing Network
New York, New York, United States
Perm Opportunity (Client does not sponsor) Location Onsite in Midtown, NY Job Description Must have experience reporting to C-level management and managing a team. Banking andor financial services experience required. Key Responsibilities Management Assign personnelservices to the various projects, direct their activities and ensure adequate project reporting. Coordination with teams on-shoreoff-shore, third parties or Head Office for major projects. Provide input to general architecture - including hardware, network, tools, software, etc. Consult with and advise other departments on systems and procedures. Develop good relations with the business follow relationship with third parties, manage assist members. Actively work on continuously improving the environment and bring efficiencies to either improve quality, time to deliver or reduce cost. Ensure integrity of all systems - including out of hours support (247), where required. Supervise installation of accepted proposals and integrate the new services into existing systems in conjunction with the department managers and personnel affected explain the new systems and interpret computer output. Ensure issues are addressed in a timely manner and as per procedures defined standards when applicable Direct research on internally developed systems or third-party customized systems. Conduct feasibility studies, systems design and make recommendations on the appropriate action to be taken. Ensure the following processes are in place and efficiently executed change management, incident management, problem management, knowledge management, demand management. Exercise the duties of a manager with respect to supervision of all personnel within the team including staffing, training and development, performance appraisals. Windows platform technical expert Architect Be the Windows platform technical expert and have the lead role in terms of architecture, design and technology. Design, implementation and support of small, medium and large scale environments software and hardware infrastructures. Build and track prototype, pilot, migration and deployment plans Contribute to architecture studies to define appropriate IT solutions Ensure that projects are properly planned, documented and reported following the SPLC. Liaise with Head Office regarding technical standards, security, projects and technology. Provide technical validation of the delivery of the projects. Produce key project documentation e.g. assessment, design, architecture, etc. Provide L4 technical assistance and guidance to the offshore Network and Telecom team for BAU tasks as well as projects when required. Ensures escalation to L4 expert in the event of critical outage impacting the business to assist the Genpact team for the troubleshooting. Ensures obsolescence of component in the network and telecom area are identified and addressed. Ensures or performs when necessary performance and systems readiness assessments for upgrades and migrations. Ensures adequacy of the Business Continuity Plan and mechanism and oversees the activities in this domain. Ensure that the operations meet US regulatory standards and are done in accordance with the Bankrsquos policies and procedures. Oversight of the operations for the Windows and Windows Desktop Engineering teams Technical Skill Sets Windows 7, 2003, 2008 and 2012 Citrix XenApp 6.5 as well as support of corporate and personal remote access devices HP Servers as well as miscellaneous appliances VMWare 5.5 as well as HyperV 2008 and 2012 Windows 2012 Directory Services as well as LDAP Exchange 2010 ClearSwift or comparable SMTP Gateways Experience in outsourcing model and supervising a team on shore and off shore. Mobility technologies such as Blackberry and AirWatch NetiQ, HPSIM Scripting experience (PowerShell, VBScript, etc.) Understanding of the Archiving WORM technologies (EMC ISILON, Symantec EV). Past experience with business continuity (Disaster Recovery) and data center architecture

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