Job Details

Infrastructure Engineer - Mainframe & Data Center Infrastructure

American Express Co
Phoenix, Arizona, United States
"You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day."

Successful candidate will be supporting APIGEE (API Management suite) and API Gateway (Built on Envoy-Gloo) and serving as a core member of AET engineering team that drives design, development, and implementation of Middleware applications. This role will also include operational readiness for new utility solutions and optimizing current processes. This role is also responsible for working closely with Vendor teams currently supporting the infrastructure and AET Engineering, application development and production support teams to identify underlying causes of system issues, facilitating resolution and identify trends that continuously improve the customer experience within the functional specifications.

Job Responsibilities -
  • Lead day-to-day operations and provide 24/7 support for platforms like - APIGEE and API Gateway (Envoy-Gloo).
  • Work with Engineering and Operations team to identify manual processes; design and engineer solutions to automate them.
  • Work with application teams to understand developer problems and drive the API Gateway team towards improving overall developer experience.
  • Lead Service Restoration bridge calls for application and/or Infrastructure outages.
  • Collaborate with vendor partners and other AET teams to resolve major outages.
  • Analysis, Design and Implementation of Restful web-services based on the Business requirements.
  • Perform version upgrades and patching.
  • Lead root cause analysis (RCA) and preventative actions to avoid regrettable errors/outages.
  • Identify and lead Infrastructure Services Availability Management initiatives with focus on continual service improvements.
  • Conduct infrastructure performance, capacity management and security assessments.
  • Provide analysis & support to ensure there are accurate communications during the time of production outages.

Ideal candidate:
  • Should possess strong knowledge and understanding of network and security concepts such as load balancing and routing, TLS, TCP, UDP, IP etc., should also possess UNIX shell scripting experience.
  • Has hands-on expertise with APIGEE Product. Knowledge on API Gateway (Built on Envoy-Gloo) is a plus.
  • Knowledge on Web portals design, Machine Learning and Bot Technologies is a plus.
  • Should seek to learn industry leading/innovative technologies and solutions.
  • Is open to innovation and experimentation; engage in fun and is always ready to try new concepts without fear of failure.
  • Is a core contributor who enables the team to be more effective and productive.
  • Familiar with Agile DevOps framework.
  • University Degree in Computer Science, Computer Engineering, Information Technology, or equivalent experience.
  • Good Understanding and experience in Middleware API products such as APIGEE and API Gateway (Built on Envoy-Gloo).
  • Basic experience/knowledge on Microservices, service Mesh, API Gateways, Docker, Kubernetes and OpenShift is a plus.
  • Development experience with building applications using Java technologies, Node.js, JBoss is a plus.
  • Financial Services experience is a plus
  • Excellent communication skillset.

"Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions."

"American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law."

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