Job Details

Infrastructure Engineer (EUC)

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London, United Kingdom

This position is responsible for designing, implementing, and supporting assigned IT systems, services, and environments. This position participates on IT related projects and is expected to ensure that solutions proposed and implemented meet the demands of the firm and align with technology standards and governance.

Essential skills:

  • CitrixXenApp 7.15, Azure Virtual Desktop
  • Windows 10 Desktop / Server 2012, 2016
  • OS Image management, application package management
  • Windows Autopilot, Intune, SCCM
  • Domain services - Active Directory, GPO, DNS, DFS, DHCP, AzureAD

Advantageous skills:

  • Powershell scripting
  • SCOM
  • VMware vSphere / Virtualization
  • SAN, NAS-DellEMCVNX/Unity
  • Backup & DR -CommVault, Zerto, VMware SRM

Key Responsibilities:

System Maintenance & Administration:

  • Preventative maintenance, including patching.
  • Capacity and performance management, monitoring and alerting.
  • Work within the Change Management process.
  • Create and update relevant processes and documentation, including run books and support guides.
  • Work with vendors and partners as needed, including escalation of support tickets.
  • Participate in on-call rotation and out of hours scheduled maintenance.

Projects & Planning:

  • Perform system upgrades and replacements. Plan for capacity changes.
  • Input and periodically review IT Disaster Recovery plans, ensuring they are documented, updated and tested.
  • Maintain knowledge of current/upcoming technology. Contribute to roadmaps.
  • Act as the subject matter expert when working with Service Desk and Project Teams.
  • Work with vendors and partners as needed.

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