Job Details

Infrastructure Engineer - Citrix & Server

P3 Search & Selection Limited
Peterborough, Cambridgeshire, United Kingdom


My Client has a FANTASTIC OPPORTUNITY to join leading, multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, the company was founded in 1984 and employs almost 10,000 people.

Key Responsibilities

  • Server Management, including Citrix, Virtualisation, Active Directory, Group Policy, Domain Name System (DNS), File/Print Servers, PKI infrastructure and the Windows OS family.
  • Support, install, maintain, and troubleshoot servers and related software for data centre infrastructure.
  • Monitor Server infrastructure for failures and performance problems.
  • Work with internal business units to research, evaluate, test, pilot, document, implement and transition into support teams new software and hardware.
  • Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements.
  • Provide technical assistance and co-ordinate with business owners to complete server project requirements and act as point of technical escalation and expertise.
  • Escalate and work with vendors when required.
  • Implement and administer scheduled tasks.
  • Identify and escalate service issues accordingly.
  • Verify, approve, recommend and deploy changes via the ITIL change management process.
  • Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
  • Proactively maintain and develop technical accreditations, knowledge, skills and experience through vendor contact, industry sources, formalised training and development plan.
  • Work with Internal IT consultants to better understand issues and solutions.

Knowledge and Experience


  • Proven experience in a similar SLA driven support role
  • Proven Customer Service Skills
  • Solid understanding of Citrix Workplace - Virtual Apps and Desktops
  • Solid understanding of virtualisation technologies
  • Solid understanding of storage and backup technologies
  • ITIL Service Operations Framework (Incident, Change, Problem and Major Incident Management)
  • Proven experience in supporting complex server infrastructure, delivering projects and associated changes.
  • Industry recognised qualifications in relevant areas of current Microsoft Server operating systems
  • Public Cloud exposure
  • Knowledge of IT Security concepts and best practice
  • PowerShell scripting - Microsoft Clustering


  • Hands on Knowledge of VMware environments - 6.7+
  • Hands on Azure / AWS
  • hands on knowledge of SAN Storage
  • Hands on Knowledge of Microsoft Exchange
  • Hands on Knowledge of Microsoft SQL Server
  • Knowledge of Server Hardware
  • Exposure to Linux OS (i.e. Debian /Ubuntu)
  • Understanding of Networking fundamentals
  • PowerShell Scripting
  • Microsoft Clustering
  • Public Cloud Exposure

Personable Attributes

  • Strong team player
  • Good communication skills, verbal and written up to and including C level
  • Punctual and reliable
  • Positive, enthusiastic and supportive individual
  • Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary
  • Ability to work under pressure
  • Interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.
  • Willingness to travel to UK based sites and data centres and operate outside of core hours as and when required...... click apply for full job details

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