Job Details

Infrastructure Engineer

Macgregor Black Limited
Newcastle Upon Tyne, Tyne And Wear, United Kingdom

Macgregor Black are partnering with a leading research education group who are looking for an Infrastructure Engineer to join their team in Newcastle.

The dynamic leader of this group is passionate about how technology and scientific research can transform the lives of those with a cognitive disorder or disability. The four brands within the group all target different aspect of neuroscience to make a well-rounded attempt to help with anyone with a cognitive disorder or disability.

The Infrastructure Engineer will support, mainta in, repair, and manage software and surrounding equipment and provide technical support to all system transition activities

See below the role responsibilities:

  • Making sure accurate logging and updating of calls on the internal ticketing system. Recording accurate manual and electronic records relating to all work carried out and relevant documentation can be produced where appropriate
  • Dealing with user incidents and proactivity when dealing with user issues.
  • Execution of new software
  • Ability to communicate to stakeholders and understand other colleagues' requirements
  • Offering a high degree of customer service for all queries and adhere to all ITIL service management principles.
  • Provision of technical support to all internal staff within the company
  • Monitoring and reporting on system performance

Required technical expertise and experience:

  • MCP certification or an IT related degree.
  • Minimum 2 years Systems Administration experience in a production enterprise environment.
  • Experience of hybrid on-premises/Office 365 environments.
  • Incident Management experience - Managing incidents including business expectations and communication
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 365
  • Windows Server 2012/2016/2019 experience

The below would be an added bonus!

  • Qlik Sense
  • Cloud based Devops experience, preferably Azure
  • Salesforce
  • Software and hardware testing

If you would like to discuss this role please click the application button or drop Alastair a message on the Linkedin...... click apply for full job details

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