Job Details

Infrastructure Engineer

Advertiser
Evolution Recruitment Solutions
Location
Warrington, Cheshire, United Kingdom
Rate
-
Infrastructure Engineer
Warrington, Cheshire, North West , UK
30,000 - 33,000 + bonus, pension, 23 days holiday, training budget


Well respected technology business in Warrington seeks a talent, hard working and committed Infrastructure Engineer who is capable of carry out 2nd and 3rd line support duties but who isn't too proud to get their hands dirty with a bit of desktop and 1st line support on the odd occasion. You must be able to pass a CRB check for this role and long term you will be required to gain SC clearance. Drug and alcohol testing will also be carried out sporadically due to the nature of our customers client base and where this roles incumbent will be onsite on occasion.

Key Responsibilities
  • Support client's Windows Server Infrastructure
  • Provide desktop support when needed, as part of the overall support team
  • Monitor Infrastructure systems using a range of tools and reacting to problems
  • Dispatch service tickets to IT Support Engineers
  • Assist, train and support Desktop Engineers and Apprentices
  • Take ownership of situations when there are no Managers about, challenging IT Support Engineers accordingly
  • Support and offer improvement on our internal Windows Server estate and datacentre infrastructure running a hypervisor setup (KVM based)
  • Quality check work of staff and sub-contractors
  • Ensure security "Best Practise" is adhered to
  • Provide 2nd and 3rd line technical support in person, over the telephone and via remote support software to support the desktop engineers
  • Ensure Service Desk tickets are dealt with in line with the relevant SLAs and KPIs
  • Deliver support and technical expertise to end users face to face
  • Investigate problems, according to impact, through to resolution or error identification
  • Assist Project Manager / Network Manager on key projects
  • Become part of the on-call support phone rota

Ideally, the candidate will have the following skills/ experience :
  • Have a solid foundation in Microsoft Server and Desktop technologies
  • Have a good understanding of the fundamentals of Networking
  • Be familiar with VLANs
  • Have a good understanding of Routers / Firewalls - Draytek, CISCO, Sophos
  • Have a good understanding of Active Directory
  • Commercial awareness
  • Have a good understanding of Office 365, troubleshooting and implementation
  • Ability to analyse performance data to identify bottlenecks and suggest improvements
  • Have an good understanding of Hyper-V or VMWare
  • Have a good understanding of Hypervisors / Remote Desktop / App platforms
  • Have good all-round troubleshooting, fault finding and problem-solving capabilities
  • Thin client / hosted desktop experience
  • Security focused whilst being aware of vulnerabilities and threats apparent
  • AV and Desktop encryption software
  • Experience of Microsoft Azure would be an advantage

Applications are welcomed immediately

Urgent role - please apply now!

Please note that no terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.

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