Job Details

Infrastructure Engineer

Investigo Change Solutions
City, London, United Kingdom

Key responsibilities and accountabilities:

Technical management of the Bank's IT infrastructure, hardware, software, and operating systems

Providing 2nd/3rd line support to the Desktop Support function (and shared absence cover)

Management of the corporate telecoms environment (system, fixed lines, mobiles)

Management of the Disaster Recovery/Business Continuity environment

Management of IT infrastructure projects

Development and maintenance of system documentation

Key Skills

Network and server management skills; including:

Microsoft Windows Server, (on premise) Exchange and SQL

Server management tools, backups, patching, capacity management

HP host and SAN technologies

VMWare and virtualised technologies

Palo Alto Firewall, certificate management, security

Networking, DNS, DHCP, DFS etc

Telecomms - circuits and associated infrastructure

On premise and hosted telephone systems/SIP protocols, recording etc

Exposure to, and knowledge of, hosted solutions - eg Office 365, AWS, VDI

Technical knowledge to enable management of Infrastructure service providers

Technical knowledge and willingness to provide desktop support

Ability to use and support MS Office, MSSQL and other reporting and database packages

Knowledge of, and exposure to, Audio Visual and conference services

Skills and Aptitudes:

Ability to prioritise a number of different tasks at once

Highly organised and methodical with an ability to see projects through to completion

Willingness to work out of hours (as required); ownership of problems

Accuracy and attention to detail; ability to clearly document systems and processes

Strong customer focus with the ability to understand and meet needs of customers

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