Job Details

Infrastructure Engineer

Sopra Steria Limited
Salisbury, Wiltshire, United Kingdom

2nd Line Engineer - Exciting and complex defence site!
Location: Salisbury, Wiltshire
Package: up to 28,000 + 25 days annual leave + 3% Flex Fund + Life Assurance + Pension

Bring your Desktop Engineer expertise and I.T. passion to us and in return we'll give you an amazing career with growth and learning opportunities.

Come and work for one of the best kept secrets in I.T!

The company

Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services. Sopra Steria is trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges.

Sopra Steria's Aerospace, Defence and Security (ADS) business unit designs, develops and deploys digital solutions that bring clients enduring business value across the UK's public and private sectors. In ADS we foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets

The day job
This is a fantastic opportunity for either a very experienced 1st Line Engineer (Windows) who is seeking to move into 2nd line, or a 2nd Line Desktop Engineer who is seeking a complex and rewarding environment. Your experience must cover hardware and software support.

This is one of our most prestigious defence secure customer sites, you will make a real difference. You will be learning continuously with endless opportunities for career growth.

Key Responsibilities

  • First-line and Second-line software and hardware support (PC's, laptops, peripherals, printers)
  • Maintain high level of communication with the users throughout the business by open communication
  • Build, configure and troubleshoot desktop and laptop systems to corporate specifications
  • Respond to incident requests, internal works orders and other queries assigned via the Service Management tool
  • Resolve daily issues that impact the sites, teams and users
  • Install, configure and maintain network printers
  • Installing and supporting remote access connections
  • Installation of encryption software and carrying out the challenge / response process as required
  • Adding users to Active Directory software groups
  • Alignment to processes for collection, assetting, cleansing and disposal of redundant hardware assets
  • Close liaison with other internal resolver groups to ensure service delivery meets customer requirements
  • Maintain and update asset holdings within the relevant configuration databases

Desirable Skills

  • Minimum of 3 years Desktop experience at a second-line level in a complex IT support environment.
  • Windows 7,10 and Microsoft applications, Office 2010/2013/2016, SharePoint 2010/2013/2016, Outlook 2010/2013/2016.
  • Understanding of Thin Client environments.
  • Knowledge of Citrix and VMWare.
  • Good understanding of LAN/WAN technologies, systems management and monitoring tools.
  • Experience in a customer focused environment.
  • Excellent communication skills at all levels.
  • Self-motivated individual.

SC Clearance is required for this role, all applicants must hold or be eligible to obtain SC

Reasons why you should apply to us

  • We're big - really big. With that comes career growth opportunities - we offer excellent training, you'll join a company where development and progression is actively encouraged and not just something we talk about
  • We have an enviable client list - we work with some of the biggest names out there
  • We ensure our working environment is supportive and collaborative, everyone has a voice and all opinions count
  • Our goal is to disrupt the market, not just follow the status quo
  • Sustainability is really important to us, in fact we are within the top 1% of companies worldwide tackling climate change and managing our emissions
We embrace difference as a source of creativity, innovation and competitive advantage and welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application...... click apply for full job details

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