Job Details

Infrastructure Analyst

Apex Systems
Atlanta, Georgia, United States
New Infrastructure Analyst Opportunity with a Fortune 500 client of Apex Systems! The job description is below, if interested in speaking more about it please email Natalie Feagin at and reference job . Title Application Analyst Location Atlanta, GA (Remote to start) Duration Contract with Perm potential Compensation Commensurate with experience Basic Qualifications General Understanding of Budgets andor Capable of Learning about Budgeting (capital and functional) and accounting processes to ensure compliance with the budget. Knowledge of customer interaction delivery systems such as Automatic Call Distributor (ACD) Interactive Voice Response (IVR) Dialer, Email, Chat, SMS, and Agent Desktops. Avaya Systems include Communication Manager, CC Elite, Experience Portal, Proactive Outreach Manager, Orchestration Designer, Elite Multichannel, Callback Assist, OneX Agent, AES, Call Management System, Breeze Oceana. Knowledge of contact center workforce optimization systems, including AvayaVerint ACR, QM, WFM, Scorecard, Shift Bid, Customer Feedback, DPA, AET, Speech Analytics. Demonstrated personal computer skills (i.e. Word, Excel, Visio, etc.). Basic understanding of database SQL. Ability to write basic SQL queries and navigate MS SQL Studio. Basic understanding and ability to navigate Window OS and RedHat Linux environments. Effective oral and written communications skills with the ability to convey complex technical issues in business terms. Self-motivated with the ability to effectively manage multiple project responsibilities simultaneously. Team-oriented with a strong work ethic. Ability to build relationships, to communicate and work with all levels of management, vendors, and other internal and external groups and customers and exhibit positive influence at all levels. Strategic thinker who can embrace, influence, and lead change. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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