Job Details

Infrastructure Analyst

Ambient Computer Services
London, United Kingdom
Ambient Computer Services are a managed service provider based in London delivering business class IT support, services and solutions to clients across the UK.

Due to our continued growth we are looking to recruit an Infrastructure Analyst to join our team in our London offices. We are looking to invest in a candidate who is willing to learn and grow with the business. This is an exciting opportunity for individuals looking to learn new technologies, lead client accounts and work on future projects.

Responsibilities & Duties
  • Provide 2nd / 3rd line IT support using the service desk and monitoring systems.
  • Offer troubleshooting, support, and fixes for client IT equipment or network failures.
  • Provide phone, email or in-person support (onsite and remote)
  • Client routine site visits to perform IT checks and proactive support.
  • Walk clients through solutions to solve problems and direct questions to line managers & 3rd party specialists.
  • Demonstrate great customer service skills and patience.
  • Update client documentation and record IT environment changes.
  • Manage and maintain client backups including backup technologies used.
  • Maintain records of client hardware and software inventory.
  • Assist with maintaining information security through controlled hardware or software installations.
  • Project lead engineer for client installations and large-scale projects.
  • Follow disaster recovery plans for equipment, power, or security failures when necessary to protect data and security.
  • Ideally 3 year working in an IT environment
  • Basic understanding of IT networking and active directory environments.
  • Experience with Microsoft 365 installation and administration.
  • Experience within a desktop support or IT administration role.
  • Good customer services skills
  • Good written and verbal communication
  • London based with UK-wide travel
  • 20 days annual leave (in addition to bank holidays)
  • Training budget
  • Contributory pension scheme
  • Annual performance bonuses

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