Job Details

HIGLAS Infrastructure Director

General Dynamics
Baltimore, Maryland, United States

GDIT is seeking a Hosting Infrastructure Director for our Healthcare General Ledger Accounting System (HIGLAS) program at the Centers for Medicare & Medicaid Services in Windsor Mill, MD. The Hosting & Infrastructure Director will lead the GDIT Hosting Operations Team in the successful Operations & Maintenance of the HIGLAS Infrastructure, including the management of two Data Centers - Production in Culpeper, VA and Disaster Recovery in Austin, TX.
HIGLAS is a very large complex system with approximately 3,000 total users, processing an average of 4.5 million transactional claim records per day which equates to over 1.2 billion annually. There are an average of 46,000 new account receivables and 168,000 payments processed per day along with 20,000 queries/reports run daily. Additionally, 40 - 70 million claim payment transactions are eligible to be archived each month. Utilizing Oracle Federal Financials as the base application of HIGLAS, it provides CMS with a uniform financial management system to account for over $1 Trillion in outlays for healthcare each year across multiple lines of business.
This role will have the opportunity to lead an active team of 30 engineers that support an environment which includes concurrent enhancement activity consisting of scope in the areas of technology refresh, capability enhancement and automation. The Infrastructure Director will lead a team that provides hosting, infrastructure, and technical support for Oracle Applications, Oracle Business Intelligence Enterprise Edition, Oracle Hyperion and Application Management Tools including a foundation of IT Service Management (ITSM) through the use of the ServiceNow application.
Healthcare Integrated General Ledger Accounting System (HIGLAS) a financial accounting system will enable the Centers for Medicare & Medicaid Services (CMS) to track Medicare payments and to accurately pay claims for over 40 million Medicare beneficiaries. The transition will also provide CMS with enhanced oversight of contractors accounting systems, as well as access to more accurate, timely and consistent data for decision-making and for performance evaluations.
Responsibilities include:
Managing 99.90% or > Availability, for the HIGLAS Production environments including all required tools to monitor and maintain production operations and security.
Managing 99.90% or > Availability for the HIGLAS Disaster Recovery Environment.
Reviewing and technical assessment of all new hosting and infrastructure special projects and potential impact to the HIGLAS infrastructure and application during the design and implementation phases.
Guidance and participation in the HIGLAS Technical Review Board (TRB) and Change Review Board (CRB).
Participation in the HIGLAS Program Impact Assessment Board (IAB).
Possess and provide clear technical vision and prioritization of all hosting and infrastructure initiatives to ensure stabilization and continuous service improvement.
Developing, reviewing and maintaining Technical deliverables and work products.
Preparing and conducting Technical briefings for GDIT Leadership, CMS client management and Executive Leadership.
Master's Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications, training and work experience (Or a Bachelor's Degree and 7+ years of experience in related field of requirements).
Required Qualifications and Skills
5+ year's previous experience in a Hosting & Infrastructure Director role.
Previous experience managing a large infrastructure and team comparable to HIGLAS.
Experience interfacing with senior level clients of an organization.
Experience working with vendors in managing and escalating of service requests.
Excellent communication skills.
Understanding of the components of an infrastructure, including the network configuration.
Previous experience managing facility requirements for data centers.
Desired Qualifications and Skills:
Experience in an infrastructure or hosting Solution Architect role.
Experience leading a transition from data centers to a Cloud solution.
Attributes for Success
Strong leadership skills, presence and the ability to challenge and assess technical infrastructure designs, lead troubleshooting efforts and the implementation of solutions.
Ability to lead technical solutioning and joint application design (JAD) sessions with our internal HIGLAS Team and our customer.
Strong oral and written communication skills.
Technically innovative and forward thinking.
Strong analytical and organizational skills.

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