Job Details

Helpdesk, Telecoms, Brussels

Advertiser
e-resourcing Limited
Location
Brussel, Belgium
Rate
-

Required Responsibilities
- handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
- ensure the correct dispatching to the various technical departments
- inform the customer about the status of his/her request and the solution of his/her incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- ensure a good follow-up of the interventions in the field
- report recurring problems -provide support to colleagues to have a good impact on customer satisfaction

Degree & Experience
- technical education in higher education or equivalent experience

Technical skills
- Office 365

Attitudes/Behavior
- open and flexible
- team spirit
- creativity
- self-sufficient
- flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)

Languages;

French & Dutch plus English

Send application

Mail this job to me so I can apply later

Apply With CV

You are not logged in. If you have an account, log in to your account. If you do not have an account, why not sign up? It only takes a minute!

latest videos

Upcoming Events