Required Responsibilities - handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers - ensure the correct dispatching to the various technical departments - inform the customer about the status of his/her request and the solution of his/her incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions - ensure a good follow-up of the interventions in the field - report recurring problems -provide support to colleagues to have a good impact on customer satisfaction Degree & Experience - technical education in higher education or equivalent experience Technical skills - Office 365 Attitudes/Behavior - open and flexible - team spirit - creativity - self-sufficient - flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential) Languages;
French & Dutch plus English
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