Job Details

Head of IT Infrastructure Operations

Catalent Pharma Solutions, Inc.
Texas, United States
Job Description

Position Overview:

Catalent hires people with a passion to make a difference to the health of millions of people globally. Your expertise, coupled with Catalent's advanced technologies and collaboration with thousands of innovative pharmaceutical, biotech and healthcare companies, will help bring life-enhancing products to the people you know and love. Your talents, ideas and passion are essential to our mission; to develop, manufacture and supply products that help people live better, healthier lives. Interested in learning more about life at Catalent? Start here

Job Title: Head of IT Infrastructure Operations

Location: Field-Based

Position Summary:

The Head of IT Infrastructure Operations is responsible for maintaining all the technology infrastructure components, both on premises and in the cloud, and as well as looking after all the aspects of applications technical support, IT shared services, storage, telephony, networking and connectivity elements that are used in the day-to-day operations of Catalent globally. The incumbent owns the IT operations budgets globally, as well as vendor and contract management relevant to area.

The Role

* Develop an IT operations and services global strategy with a prioritized roadmap and timeline, considering the strategic rationale, risk profile and benefits
* Define and deliver scalable IT shared services, outsourcing commodity services where commercially sensible
* Define processes that drive synergies and leverage the global investment made in IT infrastructure assets and service through consolidation; balancing with regional and local affordability
* Work with the global teams to optimize a global consistent support model for agreed standard services and assets governed by the IT operations portfolio
* Collaborate closely with the Architecture and Enterprise applications portfolios to develop fit-for-purpose Service Level Agreements (SLA's) and Operational Level Agreements (OLA's) that meet with the business expectations
* Responsible for the total IT operations portfolio budget and spend
* Act as a direct-line manager for all global IT Operations Staff
* Manage third party service providers for the IT operations portfolio, working with outsourced providers, external partners, consultants, and vendors
* Own development and regular maintenance and testing of right-sized IT DR plans globally, in support of the BCP plans
* Ensure inductee best practices are identified and leveraged from the broader industry; serve as key focal point for best-practice sharing across IT operations teams.

Education & Experience

* A Bachelors' degree in information management systems or a technology related field.
* 10+ years of relevant and progressive experience driving global IT Operations

The Candidate

* Strong business acumen and judgment, with the ability to think strategically about business issues and accurately assess key business metrics and situations from a "general manager's" point of view; including solid knowledge of statistical methods and benchmarking techniques with the ability to identify performance metrics that accurately reflect the state of a given process.
* Experience working with outsourced providers.
* Proven track record of creating and delivering shared IT services.
* Working knowledge of global regulatory and compliance environment.
* Proven track record of leveraging cloud and "as a service" technologies.
* Skill in exercising a high degree of initiative, judgment, discretion and decision making to achieve organizational objectives; with an ability to problem solve and facilitate solutions with limited direction.

Catalent's standard leadership competencies that are used to interview and for Performance & Development:

* Leads with Integrity and Respect
* Delivers Results
* Demonstrates Business Acumen
* Fosters Collaboration and Teamwork
* Champions Change
* Engages and Inspires
* Coaches and Develops

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Catalent is committed to the health and safety of its employees, visitors and the customers and patients we serve. As a result of the global pandemic, we have modified many of our recruitment and on-boarding processes to maintain everyone's safety. The Human Resources teams will communicate all necessary safety processes and procedures throughout each stage.

personal initiative. dynamic pace. meaningful work.

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Catalent is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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