Other locations:Omaha, NE, US Requisition ID: 107682 Job Level: Entry Level Department: Information Technology Market: Corporate Home Office Employment Type: Full Time Position OverviewThe Edge Compute Desk Support's primary responsibility is to provide Tier 2 deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site subcontractors (where/when applicable). At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada and Mexico, improving and connecting communities with every initiative. We depend on our high-performing operations support professionals " they're the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people and we offer them diverse career opportunities, strong leadership and mentorship, rewarding, collaborative work, and responsibility they won't find just anywhere. We're always pushing new limits. You can too. District OverviewKiewit Technology Group's (KTG) mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys apps to the field that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses the Kiewit Management System (KMS), which includes systems and tools that manage every part of Kiewit's business and lifecycle of a project, to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. Every day our employees make an impact the efficiency of the iconic projects Kiewit builds and you can too.LocationThis position is based out of our Kiewit Business Center at 12720 I Street. This is a shared service center in a professional office setting. ResponsibilitiesProvides Tier 2 technical support for end user computing needsMonitor the ServiceNow ticketing system for technical support requests, incidents and projects.Assign, manage and complete tickets in ServiceNow in a timely manner, within established SLAs and/or to customer's satisfactionCreate ServiceNow tickets for work performed that was not customer submittedDocument all work detail performed in a clear and concise manner within the appropriate ticket fields within ServiceNowCreate and maintain technical documentation related to various support activities and projectsAssist with hardware lifecycle management including coordinating imaging, deploying, tracking, maintenance and decommissioning as neededAssist with various Kiewit Technology Group initiatives or projectsProvide clear, relevant, consistent and proactive communication with all stakeholdersPrioritize and organize work to meet requirements, goals and deadlinesRecognize and escalate issues, risks and/or concernsProvide hardware and software training for customersEstablish and maintain a professional relationship with customers and team membersProvide a high level of customer service alwaysResponsible for driving efficiency thorough repeatable process and light automation for the rest of the team.QualificationsHave a strong desire and ability to learn new things.Possess an inquisitive and engineering mindset focused on both the how and the why a problem is occurring.Knowledge of remote support processes and capabilities.Application support experience with common enterprise applications, along with basic networking, Active Directory, 3D Modeling, and hardware troubleshooting skills.Ability to diagnose complex issues (log files, event viewer, and familiarity with a wide range of diagnostic tools).PowerShell or other scripting language and the demonstrated ability to use and create simple scripts.Ability to quick and consistently automate or standardize new simple process flows and train staff on their usage.Must have excellent verbal and written communication skills.Ability to work under pressure and at a fast pace.Ability to multi-task and focus on the highest priority itemsOwnership mentality for owning a problem or issue all the way from initial contact to customer resolution.Must have good attention to detail.Must have good organizational skills.Must be able to lift and move heavy objects (40+ lbs).Proficient with Microsoft Operating Systems, Online and Back Office systems.Must possess a high level of accountability for work performed or decisions made in relation to tickets, projects or other tasks.Must provide high levels of customer service always.Work well individually and with teams.Capable of using attentive and active listening skills to gather requirements and assess situations.Ability to travel (Less than 10%)PreferredAssociate degree in Computer Information or Technology Certificate #LI-CJ1 We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.