Job Details

Telecommunications Architect (Hands-on Mgr or Director)

Technology Services LLC
Moorestown, New Jersey, United States

THIS IS A PERM position.

The position is REMOTE TO Start but will go on-site

The Director - Telecommunications Voice Services Architecture is responsible for the management and supervision of the voice telecommunication network, assets and supporting voice platforms. Responsibilities will include vendor administration, inventory/capacity planning, change control management, new service implementation/conversions, business continuity telephony plans and ongoing call center technology enhancements. The Director will also be responsible for system and network capacity management to ensure all network and system level assets are scaled to support company growth trajectories and initiatives. This position will also be responsible for execution of cloud migration strategies as determined by Senior Telecommunication management

Essential Job Functions:

  • Minimum of 8-10 years enterprise voice Telecom Network and voice engineering management experience. Staff management may include direct hired staff or contracted vendor staff.
  • Specific expertise with enterprise telecommunication architecture and distributed call center operations.
  • Familiar with voice network delivery models and circuit provisioning processes for TDM and SIP based services. Experience with TDM to SIP conversions preferred.
  • Hosted voice service provider experience is a plus.
  • Peers with Business Continuity leadership in designing and maintaining telephony business continuity plans for call center and administrative operations.
  • Compiles and submits weekly and monthly project and capacity reports to leadership as directed.
  • Responsible to manage inventory and capacity planning for the telecom network and associated voice systems.
  • Participates in weekly and monthly staff meetings with the Voice Engineering and Call Center leadership to review project status and deployments.
  • Contributes as necessary with troubleshooting efforts between voice network providers and other technical areas.
  • Coordinates voice network MAC efforts with providers and Telecom Engineering resources.
  • Maintain and updates voice circuit inventory documentation with for all voice services providers at and 3rd party locations.
  • Maintains supplier contract and service order documentation repository.
  • Attention to detail and accuracy are critical in this position.
- provided by Dice

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