Job Details

Director, Infrastructure Technology

University of Chicago
Chicago, Illinois, United States

Job Description

Be a part of a world-class academic healthcare system, as a Director of Infrastructure Technology in the Information Systems division. Here, you'll have the opportunity to govern all aspects of the Infrastructure Shared Service line and work with other progressive IT leadership as we continue to develop technological services for our growing healthcare system.

Under the direction of the Chief Technology Officer, the Director of Infrastructure Technology is responsible for setting the overall direction, standards, design, and strategy for Infrastructure Services across the health system; this includes the Biological Science Division. These services are required at multiple locations within the area. The Director works in collaboration with the other IT leaders to ensure business goals are being met as it pertains to the delivery of Infrastructure shared services. This position will be responsible for ensuring that a disciplined process for all Infrastructure Services is followed including key performance indicators, service level commitments, troubleshooting, continuous improvement, and creative thinking in exceeding our customer expectations across the health system. This position is responsible for the day-to-day leadership of System Engineering (Compute & Storage), Data Center Infrastructure, Network Infrastructure and Database and Data Warehouse. Knowledge of key infrastructure functions, technologies, applications, and services are a requirement of this position.

Essential Job Functions:

  • Lead a team of IT professionals to architect, design & implement the Infrastructure Strategy based on the software defined data center, hyper converged infrastructure, cloud technologies, financial compression, and automation.
  • Provides leadership & direction for all Infrastructure teams; System Engineering, Networking, Data Center Infrastructure & Database/Data Warehouse.
  • Develop, refresh & communicate Infrastructure roadmap and direction.
  • Works in collaboration with other IT leaders to ensure technology platforms meet business requirements.
  • Work with leadership to set the overall direction and standards for Infrastructure Technology.
  • Ensure short-term & long-term infrastructure tactical planning for current and future technology meet business requirements.
  • Accountable for Capital and Operating planning, management, and oversite.
  • Manage IT departmental, partner, & vendor relationships.
  • Develop and deliver QBR with partners.
  • Study healthcare and technology trends to identify points of intersection and opportunities for creative financial and competitive advantages.
  • Accountable for ensuring a robust, scalable and highly available infrastructure environment.
  • Accountable for technical standards, identifies and evaluates new products, and provides resolution for problems.
  • Monitors and controls the performance and status of the network resources.
  • Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting performance.
  • Provides integrated team support and maintenance of infrastructure.
  • Performs other duties assigned.

Required Qualifications:

  • A bachelor's degree in Computer Science, Engineering, or an equivalent field of study
  • A minimum of thirteen (13) years of Information Technology experience with a minimum of ten (10) years of management experience with direct responsibility for Enterprise Infrastructure Shared Services
  • Experience with Public & Private Cloud services, Data Center Orchestration/Automation, SDI, VDI, Enterprise Storage, Security architecture, Data Center electrical distribution, Database and Data Warehouse platforms, ITSM, Capacity management, Cellular Distribution systems
  • Understanding & practice of the Scientific Method
  • Detailed understanding of networking/distributed computing environment concepts
  • Independent problem-solver - sorts through issues and conducts comparative analysis of multiple solutions (ie skilled in problem analysis; pays very close attention to detail)
  • Excellent listening and organizational skills with emphasis on detail and follow-through
  • Ability to build and maintain collaborative working relationships with UCM IT and business partners
  • Excellent organizational, financial, and analytical skills
  • Skilled in project management and work plan development and implementation
  • Effective oral and written communication skills and interpersonal skills
  • Ability to effectively present information and respond to inquiries from partners

Preferred Qualifications:

  • A Master's degree in a related field
  • Experience working in the health care industry

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