This individual will have solid technical infrastructure experience, strong project management acumen and excellent vendor management skills, in addition to a superior, service-oriented approach to infrastructure operations. This individual is responsible for operational and service management processes to ensure that quality, efficiency and agility goals are achieved. As a member of the Operations senior leadership team, the role contributes to the development and execution of the enterprise-wide IT strategy. It also ensures its alignment with the enterprises business strategy and the delivery of capabilities required to achieve business success.
Helps sets the mission and vision of the Infrastructure and Operations (I&O) organization to foster a business-oriented culture and mindset driven by continual service improvement techniques.
Leads the development of the I&O service strategy and technical roadmap and ensures its integration with the overall IT and enterprise strategic plans.
Works with the senior leadership team on the service portfolio and governance required to prioritize resources, including budget.
Acts as a trusted advisor and builds and maintains relationships with other engineering leaders and business executives to develop a clear understanding of business needs. Ensures cost-effective delivery of IT services to meet those needs and is able to respond with the agility required to address changing business priorities.
Defines, develops and manages a comprehensive and integrated ITSM landscape, based on best-practice processes, disciplines and related tool sets.
Operates a formal governance mechanism to ensure that services can continue to be delivered in line with the agreed-on business outcomes.
Leverages influencing and negotiation skills across the enterprise and business units to enable cost-effective and innovative shared solutions in the achievement of business goals.
Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning.
Champions I&O involvement in the organizations innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities.
Provides strategic direction and oversight for the design, development, operation and support of infrastructure services that fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering and infrastructure operations.
Directs the development of an I&O sourcing strategy and provides oversight for strategic vendor and partner relationship management.
Requires an appropriate mix of business knowledge, technical skills and competencies that balance between growing the agility required to achieve digital business objectives and ensuring that the core IT functions are reliable, stable and efficient.
Manages the growing maturity of the organization by introducing revisions to the operating model that accommodate the move from a project-driven to a product family, service-centric environment.
Drives the adoption and commitment to continual service improvement.
Serves on planning and policy making committees; drives the development of enterprise technology standards, governance processes and performance metrics to ensure that I&O delivers value to the enterprise.
Business unit executives and Finance
Peers across verticals in Product Development, Fantasy Football, NFL Labs and Application.
Managed Service Providers (MSPS).
Outside vendors and technology leaders in other companies.
Office of the CIO
Enterprise program management office (EPMO) program and project managers
Bachelors or masters degree in computer science, information systems, business administration or related field, or equivalent work experience
Fifteen or more years of experience in IT and business/industry
Five to seven years of leadership responsibilities
Preferably five or more years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts
Demonstrated experience in strategic planning, organization design and development
Preferably proven experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments
Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the business strategy
Ability to build a strong partnership with the business and demonstrate the business value of IT
Effective influencing and negotiation skills in an environment in which resources may not be in direct control of this role
Expertise in budget planning and financial management, preferably with chargeback models
Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them
Application of appropriate regulatory or statutory compliance, including SOX, GDPR, and information security
Success in leveraging traditional best practices, such as ITSM, as well as emerging methods, such as DevOps, that are optimized for agility
Demonstrated ability to develop and execute a strategic people plan that ensures the right people are in the right roles at the right time, and employees are highly engaged and satisfied
Practical experience in developing and implementing a high-performing ITSM environment and knowledge of "what good looks like"
Deliver effective service management through the definition and adoption of a governance practice that uses KPIs and metrics to track and measure the quality of service. Integrates them with key accountabilities to ensure consistency of approach and continual service improvement
Strong vendor management and partner relation skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives
Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the I&O workforce