Job Details

Digital Product Owner of Conversational Platform Integration (AI) - Se

Advertiser
Charles Schwab Inc.
Location
Austin, Texas, United States
Rate
-
Your OpportunityCharles Schwab's Web (Schwab.com) Platform team is responsible for defining, delivering, and managing the lifecycle of our platforms and services which enable digital interactions with clients at scale. Our digital experience is the way that most clients interact with us every day, and we're focused on creating the best experience possible for our users. Our team is revolutionizing how we have conversations and interactions with clients via our web and mobile channels by using conversational AI with modern messaging and voice technologies.In this role, you will help own the migration of our enterprise chat platform and the expansion of capabilities into other Schwab lines of business. You will help build and manage a product roadmap and work with key partners to execute it brilliantly. The team is responsible for:Strategy - Envision the future and build the near-term roadmap for our Schwab.com conversational integration strategyExecution - Own and drive all aspects required to bring new digital capabilities to clients, including the definition, creation, development and implementation of the core conversational solutions on Schwab.comClient service - Serve clients with compelling experiences that improve client outcomesPartnership - Collaborate with technology, design, marketing and others in delivering value to our clients What you are good atHelp lead the expansion and rollout of Schwab's innovative AI digital assistant (conversational platform using artificial intelligence) into Schwab.com to drive better client outcomesPartner with the digital assistant platform team to formulate and evolve the conversational experience strategy and roadmap for Schwab.comExecute brilliantly in a fast paced environmentBuild strong partnerships with key team members and third-partiesYou will be the specialist on features and capabilities enabled through the conversational platformsChampion Agile methodologies, playing the product owner role in daily stand-up meetings, sprint planning sessions, backlog prioritization, user story preparation and demosWork cross-functionally with technical, design, business, and compliance counterparts to define product release requirements and investigate production issues as they arise.Work to create the awareness and engagement plan for your experiences and provide relevant and concise updates to management teamsServe as a subject matter specialist and evangelist to partnersWhat you havePassion for emerging technologies and curiosity of how their implementation can truly improve outcomes for our clients' and the our firmCan-do demeanor and the ability to learn quickly and thrive in a complex, dynamic environmentSelf-starter with outstanding organizational skills and ability to track multiple project results with minimal direction Strong knowledge base and experience developing or managing digital experiences, coupled with knowledge of the underlying technology, both current and emergingAbility to influence and build positive relationships across multiple levels of the organizationHighly developed communication and presentations skills with an outstanding ability to effectively communicate and present complex concepts and issues to leadership teamsSkilled at working cross-functionally with technology, service, marketing and product teams to manage the entire lifecycle of a digital platformPrior experience as an Agile Product Owner or leading scrum teams is preferred, with a deep understanding of agileConfidence presenting and tailoring messaging to a variety of audiences, including senior leadershipGood understanding and/or experience with financial services regulations is a plusExperience with NLP, conversational AI or chat solutions is a plusBachelor's degree required (MBA a plus)3+ years digital product owner experience

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