Job Details

Desktop Support/Infrastructure

Compass Pointe Consulting
Owings Mills, Maryland, United States
We are seeking an Analyst to work with the Desktop Operations Standards Team and they are responsible for building the standards and providing endpoint management for technical issues. In this role, you will configure, install, administer, operate, upgrade, monitor, sustain, and support existing data centers, networks, hardware, software, processes, applications, systems, databases, desktops, peripherals, and other related infrastructure. You will be responsible for service delivery across all technology domains and all consumers, including execution of all backup, recovery, disaster recovery, and related capabilities. MUST HAVE SKILLSET Microsoft System Center Configuration Manager PowerShell Scripting Troubleshooting ServiceNow ticketing experience ROLE SUMMARY AND JOB RESPONSIBILITIES Takes immediate actions to resolve technology service disruptions when they occur Evaluates and acts on the production readiness for technology solution implementations and application deployments Analyzes performance trends and crafts action plans to address potential impacts prior to impacts occurring Mentors more junior members of the team Actively helps team members and makes suggestions to improve practices

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