Job Details

Data Center Infrastructure Management Analyst

Charlotte, North Carolina, United States
Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits!

The Data Analyst in this position will provide support for the site implementation and maintenance of the Data Center Infrastructure Management (DCIM) software and other tools supporting the client's Data Center and Local Computer Rooms. This includes input and management of data, incident and problem resolution, and day to day administration activities. The ideal candidate will be able to work independently, drive collaboration with internal and external teams to implement solutions, and present recommendations and plans to management.

  • Manage, operate, and continuously improve Systems, Database, and Tools Infrastructure that support Data Centers and computer rooms in a 24/7 environment
  • Perform data quality assessment on new site implementation data
  • Coordinate with cross-functional teams and external partners to enter and maintain site data in the DCIM application and other supporting tools
  • Develop and maintain engineering and operations processes, procedures, and documentation associated with DCIM and other supporting tools
  • Train end users on the proper operation and maintenance of DCIM and supporting tools
  • Coordinate and execute system installations, configurations, integrations, patching, upgrades, and changes ensuring adherence to the client SDLC, ITSM, and other policies and procedures
  • Create small-to-medium-sized scripts based on clear requirements and existing architecture / design to support automation of system / application / network functions
  • Lead tools issue resolution activities using knowledge of complex systems and cross-functional collaboration
  • Take knowledge learned and apply to current systems to improve resilience
  • Monitor system health and quality daily and provide appropriate remediation or improvement actions
  • Collaborate with stakeholders and users to understand needs and gaps
  • Develop effective solutions and define strategy and plans to meet those needs
  • Utilize time management, project management, and communication skills to drive execution
  • 2+ years of implementation and support experience in one or more of the following areas: DCIM (Sunbird, NLYTE), Client/Client, Electrical Power Monitoring System (EPMS), or other IT Systems Management or Monitoring tools
  • High degree of initiative and dependability
  • Experience with supporting Data Center and mission-critical services 24/7
  • Highly accountable with a significant focus on customer service and high availability
  • Excellent technical written, diagramming, and oral communication skills with the ability to effectively communicate with information technology professionals as well as management
  • Solid understanding of Networking concepts
  • Ability to work independently and as a member of a cross-functional team
  • Working knowledge of Building Management Systems
  • Experience with MS-Office capabilities, especially Visio and Excel
  • Experience with BACnet, Modbus, and SNMP communication protocols
  • Experience with database and database queries (Oracle, Microsoft SQL, MySQL)
  • Experience with API integrations and web services calls
Education & Certifications:
  • Bachelor's degree in Math, Computer Science, or Engineering discipline or equivalent desired
  • Data Center Certifications such as CDCDP, DCDC, RCDD or equivalent wanted

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** eXcell ™ Supports Equal Employment Opportunity** eXcell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

Send application

Mail this job to me so I can apply later

Apply With CV

You are not logged in. If you have an account, log in to your account. If you do not have an account, why not sign up? It only takes a minute!

latest videos

Upcoming Events