Customer Success Engineer - Mobile Applications, WFH
Our client, a leading technology vendor that develops Mobile Applications development tools is looking for talented candidates to join their growing Customer Success Department. This is a Virtual Office/Work-from-home (WFH) role and can be located anywhere in the US.
This is a virtual office (WFH) role for the next 9-12 months.
This is a full-time, direct-hire role. This is NOT A CONTRACT position.
No Contractors, C2C, Third-party agencies, please.
No Sponsorship/ Visa Support available
No relocation assistance available.
Work with clients in the onboarding and training process to help them maximize ROI on the firm SaaS-based tools.
Work with clients on utilizing product features and developing campaigns.
Strategic planning initiatives, marketing program development, results analysis, and campaign execution.
Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering etc.
Track accounts to identify churn risk and work proactively to eliminate that risk
Identify growth opportunities and upselling potential within the existing client base.
Support sales on new business pitches and client integration planning.
Function as the voice of the customer and provide feedback to internal stakeholders such as Product Management, Product Development, QA, Sales and Sales Engineering.
Education, Experience and Skills Requirements:
A Bachelor's degree, or equivalent experience.
3-5+ Years of experience in a Customer-facing role (post- or pre-sales) such as Technical Support, Account Management, Product Support, Internal IT or training.
Knowledge of several (not ALL!) of the following technical domains:
Strong Technical understanding of SaaS-based applications and infrastructure.
Direct experience with Software test automation tools: Appium, Selenium, XCUITest, Espresso, UIAutomator, , etc
Mobile Development for iOS or Android
APIs: REST preferred, JSON, SOAP helpful
Linux, Unix, Windows OS experience preferred at the Command Line or Command Prompts level.