Job Details

Core Infrastructure Support Analyst L1

Charlotte, North Carolina, United States
**Tech Infrastructure Analyst II**The Tech Infrastructure Analyst II performs installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers. Working independently under general supervision, this job maintains end user needs by ensuring the uptime, performance, resource availability, and security of the computers are within established operational guidelines. This job uses their knowledge of computer languages and operations to find and fix problems in computer networks, such as network communications errors, storage problems, and malfunctioning server platforms**Key Responsibilities and Duties**•Monitoring and respond to GIS CORE production support event failures, follow remediation steps and escalate as documented• Execution of scripts as directed by SME• Perform the SOD, Intraday and EOD checklist• Escalation as documented.• Perform documented Health Checks• Respond to AD HOC requests• Interaction with Data vendors as documented• Perform documented release steps associated with changes.• Interaction with Data vendors as documented.**Qualifications**+ 2 Years Required; 3 Years Preferred+ University (Degree), Preferred**Physical Requirements**+ Physical Requirements: Sedentary Work**Preferred Education**+ University (Degree)**Career Level**6ICLevel 1 Production Support: Monitor systems and perform pre-arranged scripts to resolve issues and escalate. Maintain and update tickets.Required Skills:+ Experience with Enterprise batching and ITSM ticketing systems.+ Experience preforming documented release tasks ITSM standards/methodologies.Preferred Skills:+ Experience with ServiceNow, or Tivoli Workload Scheduler (TWS)+ Experience with Autosys, ActiveBatch, IBM Sterling Integrator, or MoveIt.+ Experience with Excel and SQL query+ Server remote login Windows Servers+ Server login UNIX /LINUX and basic commands and mappings+ FTP+ BS in Computer Science or relate field.Potential Salary: $81,000.00 USDActual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans)._____________________________________________________________________________________________________**Company Overview**TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.**Benefits and Total Rewards**The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary () .**Equal Opportunity**We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.Read more about the Equal Opportunity Law here () .**Accessibility Support**TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Phone: Email: **Privacy Notices**For residents of California, please click here () to access the TIAA CA Applicant Privacy Notice.For residents of the EU / UK, please click here () to access the EU / UK Pre-employment Notice.For all other residents, click here () to access the Applicant Privacy Notice.TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

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