Lenovo is a US$50B Fortune Global 500 company, with over 57,000 employees and operating in 180 markets worldwide. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy, and sustainable digital society. By designing, engineering and building the world's most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation - to create better experiences and opportunities for millions of customers around the world.
The newly formed Commercial IoT team believes that the world has not yet realized the potential value of IoT solutions at scale, and sees a great opportunity for Lenovo to seize a leadership position in the markets we play in. Our vision is to make the world work better with smarter solutions, and our mission is to lead and enable the global adoption of Lenovo's IoT solutions.
The Commercial IoT team has an opportunity for a Delivery and Operations Manager. This role, reporting to the Services and Delivery Director, will build and shape the world-wide CIoT Services network focused on activities related to deploying, monitoring and managing operations for our Commercial IoT solutions. The candidate should have extensive experience in delivering implementation and installation services for integrated IT solutions, services vendor management and capability enablement and project management. The candidate should possess business acumen, exemplary work ethics and excellent people skills. The Delivery and Operations Manager will have the opportunity to design, build and manage the worldwide team to accelerate CIoT's growth.
Design and implement service delivery processes for integrated customer solution installations/implementations
Execute proper vendor management and KPI's metrics, including developing and leveraging dashboards
Understand, manage and drive Services KPI's
Operations management planning and execution
Monitor and control Service operational costs
Oversee daily operations and drive performance improvements both internally and with 3rd party partners through a FuPan mindset
Interact with other CIoT functions to align solution capacities with customer needs
Participate in customer meetings to drive deliver operational reports and ensure client satisfaction
Coordinate CIoT customer projects, including any software and systems integration
Implement Services and Delivery strategies, plans, processes and procedures
Manage projects related to Delivery and Services
Undergraduate degree in a business or technical field; post-graduate degree is a plus.
+7 years of experience leading vendor management and operations - specifically related to implementation services; specific IoT delivery experience highly desired
years of experience enabling service delivery networks (Implementation, Call Center, Parts, Service Centers and Logistics)
Experience in platform integrations such as: Azure, AWS, Google and O365 among others
Demonstrated success in creating true partnerships and points of control with outsourced vendors providing deployment and management of onsite deployment and services
Adept at managing budgets to control expenses and achieve financial goals for service metrics
5+ years of project management experience, ideally in a matrixed, global environment
Excellent communications skills with ability to explain complex problems to customers and stakeholders of all levels, across multiple functions
Bias toward action and performance; proven success in delivering against expectations and objectives, and ability to define a path forward in an ambiguous entrepreneurial environment
Demonstrated leadership capabilities and presence; prior experience of serving as a leadership team member
Acts collaboratively with CIoT team members, broader Lenovo team members, and senior leadership as required
Demonstrated ability to work globally in a highly dynamic, fast paced environment
Global experience; demonstrated ability to work with and across cultures
Excellent organization and project management skills.
Understands the value that diversity brings to their team and the broader organization; strives to build a diverse, inclusive team culture.
Ability to demonstrate and role model the Lenovo Values.