Job Details

Cisco Wireless Engineer

Manchester, Lancashire, United Kingdom
Your Role
Your responsibilities will cover the 3rd line support of our fully managed and telephone support Cisco customers as well as our own internal networks and Datacentres. Whilst the role is primarily R&S you will also be the expected to lead on any Wireless related issues.
What you'll be doing
- Provide technical support for our Cisco network and security customers (internal and external), trouble shooting, diagnosing and resolving incidents to their conclusion, ensuring adherence to agree SLAs and escalating to the vendor where required
- Take the technical lead on any Wireless infrastructure related issues for customers (both internal and external)
- Design and implement configuration changes on behalf of customers, following the relevant change management process
- Liaise with other Operations Centre engineers and 3rd Party suppliers for issues around networking and security issues outside of Cisco technologies i.e. Check Point
- Contribute to the design of new fully managed customer solutions, advising the Technical Design team where required
- Assist with the onboarding of new Managed customers (both Greenfield and existing site solutions) and ensure knowledge share with the wider team
- Provide Service Managers with technical support during customer escalations
- Additionally, you'll be required to take part in an on-call roster (one week in four)
What we need from you
Proven expertise in the set up and troubleshooting of:
- Cisco Enterprise Wireless solutions
- Good CCNP R&S level knowledge; IOS/IOS-XE and NX-OS for LAN and WAN
- Background working in an Operations Centre / NOC / customer support environment (internal or external)
- Ability to multi-task, prioritizing multiple incidents/requests/changes/problems
- Personal skills to interact with clients, staff, and management teams at all levels
- Good verbal and written business communication skills
- Ability to work independently, with a high degree of initiative, and within a collaborative team environment
- Strong organizational and time management skills
- The ability to troubleshoot in a logical manner in order to rectify customer issues efficiently
- Personal drive to learn and work with new technologies and products as required
Advantageous skills/experience
- Cisco (ACI/Firepower/ISE), F5 (LTM/GTM), Checkpoint (R77.30/R80)
About Softcat
Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business.

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