Job Details

Business Analyst - BSS (Telecoms Billing / CRM focused)

MBR Partners Limited
MBR Partners Limited
My client is a 180 person UK headquartered company growing their team in the Americas. The positions are permanent and require candidates to be living around the Miami area and travel regularly from there. Clearly previous experience working as a BA in an OSS / BSS (Billing / CRM) would be ideal.

My client requires additional Business Analysts to participate in system deliveries and provide post go live consultancy services to our customers. The client's CRM and billing application provides a total billing solution for thei worldwide client base.

You should have between 3-6 years relevant experience in customer care and billing for telecoms, and be able to demonstrate experience in carrying out requirements analysis and writing detailed specifications. You should also have experience of some (or preferably all) of the following areas:

System configuration
Data migration
Development & execution of test specifications
System installation and end to end delivery
If you are the type of person we are looking for, you probably enjoy the challenge of effecting business change. You also enjoy visiting new countries and working with new cultures. This is a central client-facing role, requiring an ability to guide the customer through the complex process of billing systems change, and rewarding you with the satisfaction of providing our clients with a first class service.


Educated to degree level (or equivalent). Minimum of 2:1 in a technical subject

Experience Required

Competencies/capabilities – technical/professional
Knowledge of CRM & Billing systems
Requirements analysis and production of specifications
Billing system configuration (preferably Telecoms)
Billing Project Implementation experience (preferably Telecoms)
SQL/DBMS Experience
Oracle DBMS experience
UNIX Operating System experience
Experience Required

Competencies/capabilities – behavioural
Excellent written and verbal communication skills
Problem solving skills
Well organised and self-motivated
Willingness and flexibility with travelling

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