Job Details

Billing / CRM Telecoms Project Manager

MBR Partners Limited
MBR Partners Limited
My client is a 180 person (and growing) UK headquartered company that is building up it's operations in North America which are based in Miami. Any applicant must have US working rights and be prepared to move to Miami and travel regularly from there. Please note these are permanent roles.

The Client already has some significant customers in North America and CALA and is looking to grow revenues.

Due to ongoing expansion we need experienced professionals to project manage the delivery of our world-class CRM, Online Charging, Billing, Mediation, Provisioning and Interconnect solutions and liaise with customers, system implementers, business managers and our development teams.

Role will include:

Ensure the successful delivery of fixed priced end to end projects and implementations to time, specification and budget and ensure that they are of the highest quality.
Responsible for managing all aspects of delivery, including managing scope, budget and plan strictly against contract.
Ensure that projects are managed in accordance with the Project Delivery Methodology.
Highly hands-on role, requiring Project Manager to manage projects and teams including business analysts, application configuration, product testing, software delivery, system installation and change management.
Negotiate, manage and resolve technical scope items with customers.
Overall commercial responsibility for the project.
Identify and win potential incremental business with the client. Drive customer satisfaction quality levels and ensure best practice is achieved.
Manage disputes with the client and internal teams/people and achieve win-win outcomes.
Manage a successful transition from delivery into support and be responsible for system stability for the first 3 months after go-live.
Inspire, coach and motivate all members of the project team.
Build senior level client relationships across the client organisation.
Lead business improvements initiatives within the services division to ensure customer retention.
Projects will be Miami based with some international travel.

Educated to degree level (or equivalent).

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