Job Details

Big Data Application Support - SRE

JPMorgan Chase Bank, N.A.
Westerville, Ohio, United States
The Application SRE, within a Production Management team, is responsible for technical support of production applications and infrastructure. Application SRE handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and work in partnership with internal/external stakeholders. In addition to driving resolution of day-to-day issues, major incidents, and outages to resolution, the Application SRE will work hand-in-hand with application development, infrastructure and implementation teams. The ideal candidate should be detail oriented, have strong verbal and written communication skills, able to multi task and can work independently and is a team performer. You should also have a proactive approach to identify problems before they happen and implement solutions that detect and prevent outage. The SRE will be pivotal as we transform to Agile/DevOps model. Some of the areas of work will include automation, monitoring (alerting/logging), deployment and continuous integration working closely with our Application Developement / Infrastructure partners. Responsibilities: Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives Ensures information controls, back-up and recovery strategies are in place across all environments Design automated software and product upgrades, change management, and release management solutions, design self-healing and resiliency patterns Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring Technical Qualification: 5+ years of hands-on experience in Production Support/Engineering 3- 5 years experience managing UNIX/Linux environment; experience in UNIX shell, Python or similar scripting languages E xperience with database platforms (Oracle, Cassandra, SQL Server, Teradata) is a plus Knowledge of Hadoop platforms (Hortonworks, Cloudera) and technologies (YARN, Hive, MR, Tez, Spark, etc.) desired Working knowledge of Kerberos is a plus Understanding of Networking (tracing, packet capture, etc.) E xperience Apache/Tomcat/WebSphere and WebLogic E xperience with Cloud technologies like AWS or GAIA Strong analytical & trouble shooting skills required Experience in Disaster Recovery planning and test executionJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.Equal Opportunity Employer/Disability/Veterans

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