Job Details

AVP-Infrastructure Senior Tech Analyst

Citibank, N.A.
Irving, Texas, United States
The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.Responsibilities:Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore servicesDrive Root Cause Analysis (RCA) post restoration of serviceDesign testing approaches, complex processes, reporting streams, and create automation of repetitive tasksReview requirement documents, define hardware requirements and examine and update processes and procedures as necessaryProvide technical/strategic direction and act as advisor/coach to lower level analystsDevelop projects required for design of metrics, analytical tools, benchmarking activities and best practicesResponsible for overall operating system applicationsContribute to technical direction and strategic decisionsHas the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and /or other team members.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvementAbility to communicate technical concepts to non-technical audienceAbility to work with virtual and in-person teams, and work under pressure or to a deadlineExperience in a Financial Services or large complex and/or global environment preferredEffective written and verbal communication skillsEffective analytic/diagnostic skillsTechnical Skills:Excellent problem-solving and communication skills.Ability to diagnose and troubleshoot basic technical issues.Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role (5+ Years')Ability to provide step-by-step technical help, both written and verbal.Familiarity with remote desktop applications and help desk software (e.g. Servicenow)MS Office (All Flavours)Hands-on experience with Windows/Linux/Mac OS environmentsMS Outlook / ExchangeVoice technologies (Cisco/Avaya)Skype for BusinessPexipHelpdeskVDI (Virtual Desktop Infrastructure)Active DirectoryMAC OSXCitrix EnvironmentVMWare HorizonSCCMZoomPowershell / / VBS/ C# automation skills desirableEducation:Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Job Family Group: TechnologyJob Family:InfrastructureTime Type:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting

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