Job Details

Associate Infrastructure Engineer

Truist Bank
Wilson, North Carolina, United States
Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help?Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailingAccessibility or by calling . This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:Resolves technical issues for Truist's Network applications.ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for moderately complex issues.2. In this capacity, performs programming and debugging activities.3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.4. Analyzes and observes trends with technical issues and provides input to developing long-term improvements.5. Documents all relevant end-user interactions and steps taken to resolve incidents.6. Has occasional contact with end-users.7. Communicates status of issue resolution to internal customers.8. May engage and manage external vendors.9. Applies an understanding of key business processes and practical experience to solve a range of straightforward problems.10. Analyzes possible solutions using experience, judgment and precedents.11. Works under moderate supervision.QUALIFICATIONSRequired Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Bachelor's degree and two years of experience in application support or development or an equivalent combination of education and work experience.2. Knowledge in information systems and ability to apply that knowledge in practice.3. Ability to manage competing priorities.4. Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents.5. Experience participating in IT projects.6. Ability to communicate complex information in straightforward situations.Preferred Qualifications:1. Bachelor's degree and three years of experience.2. Banking or financial services experience.3. Knowledge of one or more of the following: Data Warehousing, Business Intelligence, ETL tools, RDBMS, multi-dimensional database, ERP systems, RAD/JAD, Client/Server, Unix, Distributed ( e.g. JAVA, J2EE, .Net, Middleware, Web Services), Mainframe (COBOL) , Specialties (e.g. Pega, FileNet, Cognos, IVR, Configuration Management).OTHER JOB REQUIREMENTS / WORKING CONDITIONSSittingFrequently (25% - 50% of the time)Lifting Up to 25 lbs.Visual / Audio / SpeakingAble to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Manual Dexterity / KeyboardingAble to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.AvailabilityAble to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.TravelUp to 25%Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.Thank you for your interest in Truist! BB and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.EEO is the LawPay Transparency Nondiscrimination Provision E-Verify

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