Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job DescriptionDoes change excite you? Do you want to be part of the team that redefines how we get work done? We are changing the way we build software and we want you to be part of it!The customer is at the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering engineers with the resources to solve critical problems for the future of the business, which is why we need you.To take our DevSecOps foundational capabilities to the next level, we are seeking an AI Ops Engineer to join the John Hancock AI Ops team. You will take an engineering-based approach to design and augment existing DevSecOps operations using Machine Learning and Predictive Analytics and be part of a team that will revolutionize the way software is delivered at John Hancock.Key Accountabilities include:Define and design the AIOps platform, tools and solutionCreate cognitive automations to resolve real operations problemsBuild machine learning models and algorithmsDevelop smart/intelligent Cloud AutomationDevelop Chatbot and intelligent Assistant solutionsMentor and train others on the team on the relevant technologyRequired Skills for this role are as follows:DevOps knowledge and experience (CI/CD, Process Automation)Minimum 10+ years progressive experience in systems development, application design and architecture, infrastructure and/or tools.Scripting and software development (Python & R Programming)Cloud foundations and services (Azure,)Microservices (Azure app services or Azure Kubernetes Services)Containers (Docker and Kubernetes)Data engineering (Data modeling and big data - (Hadoop, Kafka, Spark, Hive, or HBase))Machine learning frameworks applicable for operational efficiencies.Monitoring tools (New Relic, Kibana, Datadog or Splunk etc. )Version control (Git, GitLab)Curiosity and innovative mindset, Thought leadershipPreferred competencies:Bachelors degree in Computer Science or related field of study and/or job experience.Broad expertise in IT operations (monitoring and supporting Multi-Cloud Environments)Expertise in applying statistical methods, analysis, pattern recognition and modeling on IT operational dataHands-on experience in extracting meaningful data from incoming data streams from different sources.Hands-on experience in applying machine learning techniques and algorithmsExperience/knowledge on various IT infrastructure components that includes server Infrastructure, middle ware, database, application architectures and Cloud Components as well as service management tools, ServiceNowExperience/knowledge with chatbot and assistant technologiesThis is a full time permanent role located in Boston, MA.LI-JH-JHC If you are ready to unleash your potential its time to start your career with Manulife/John Hancock. About ManulifeManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of June 30, 2020, we had $1.2 trillion (US$0.9 trillion) in assets under management and administration, and in the previous 12 months we made $30.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.