Job Details

VP Professional Service (OSS/BSS)

MBR Partners
MBR Partners
This role could be based anywhere in Europe although the United Kingdom (anywhere) or Switzerland would be ideal.
The Head of Professional Services is responsible for managing a team of dispursed software engineers based out of Ukraine, France, and India. Also critical is covering both the professional service engineering team along with the Project Management Office (PMO). The PMO team and the Professional Services Consultants work on a global level from 9 international regional offices. You will be responsible for the team’s day to day delivery of all projects and for ensuring commercial budgets are met.
Your key responsibilities will include the following:

Day to day management of the PMO & PS teams
Focusing on delivering 100% customer satisfaction
Implementation of SaaS programmes into Telecoms operators.
Operating PMO/PS processes in line with ITIL and Prince II methodology
Maintaining a productive operational environment to exceed customer KPI’s
Taking responsibility for the team’s correct operation of the Projects/Service Desk System
Stakeholder management

You must have the following skills and experience:

At least 5-10 years’ direct, demonstratable, technical management experience
Preferably come from an IT / Telco Project Management background with project forecasting experience
It would be desirable to have experience with OSS/BSS Service Management
A strong understanding of IT projects
Extensive stakeholder management experience
You must display leadership qualities and be outgoing and assertive
Prince II Certification preferred

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