Job Details

Telecommunications Operator

Advertiser
University of Maryland Charles Regional Medical Center
Location
La Plata, Maryland, United States
Rate
-
Job Description:

Provides courteous telephone and accurate information service to patients, physicians, staff, general public and Physicians Answering Service. Prepares death certificates according to established procedures. Monitors physician answering service to assure a high level of customer service. Maintains accurate record of physician's on-call schedules. Maintains accurate call and message logs. Education & Experience : * High school diploma or equivalent required. * Six months experience as a telephone operator. * Previous experience in a medical environment. * Basic computer skills required. * Ability to type a minimum of 35 wpm required. Skills & Abilities : * Ability to operate all telecommunication related equipment; Conveyance consoles, beepers, cellular phones, typewriter, two way radio, back-up microphone, fax machine. * The ability to take messages and write legibly. * The ability to type 35 wpm. * The ability to ensure confidentiality and rights of all patient, health system and departmental documents is required. * Must have clear, concise diction and an acceptable level of proper English grammar. * Ability to communicate effectively with physicians, patients, and all internal/external customers required. * The ability to make appropriate decisions during emergency situations required. Physical Demands : Requires sitting approximately 85% of the time; requires walking and standing 25% of the time. Requires lifting and carrying supplies weighing up to 10 lbs. approximately 25% of the time. Requires occasional bending and reaching. Requires hearing and visual acuity. Potential for minimal exposure to blood and/or body substances and hazardous materials. Must be able to work in a high stress environment. UM Charles Regional is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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