Job Details

Technical Support

MBR Partners Limited
Advertiser
MBR Partners Limited
Location
Munich, Germany
Rate
-
TECHNICAL SUPPORT ROLE - BASED IN MUNICH

Generic Description:

Our client is looking for a Technical Support in Munich, with technical background to support customers and sales in Europe.

Activities Description:

Handling and answering customers issues and tickets

Supporting Customers with technical solutions

Building and maintaining strong and close relations with customers by performing weekly / monthly calls and follow ups

Ensuring acceptable product installations

Supporting End User trials when required (including traveling abroad when required)

Providing support for internal issues raised by our client's co-workers.

Proposing and demonstrating our client’s products when required

Working days: Mon-Fri

Basic Requirements:

Ability to work full time

Relevant Education background (BSc. Computer science)

Proven experience working as a Pre/Post sales at a mobile operator and /or experience working with Governmental Agencies.

Proven customer experience with technical orientation.

Strong computer user skills.

Excellent problem solving skills and follow through in both one-on-one and group situations.

Ability to function appropriately under stressful conditions. Good stress management skills required.

Strong written and verbal communication skills, including the ability to customize customer's presentations.

Willing to travel when required



Essential Skills & Qualities

German, English– mother tongue level, both verbal and writing.

Any other European language – a huge advantage

Good presentation skills

Excellent communication skills (oral and written)

Ability to work both in a team environment and individually

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