Job Details

Technical Account Manager

MBR Partners
MBR Partners
Kuala Lumpur

Our client is a small team who has achieved a global business over 5 million people are using their products. They generate a huge amount of data that carriers, ISPs and governments rely on to make critical business decisions.

They are looking for a hands-on, customer focused Account Manager to work with and provide support to their existing customers in the APAC region. The ideal candidate will need to demonstrate the ability to solve a wide range of complex and technical business challenges.

They are looking for someone based in Singapore or Malaysia and will need to maximise business and customer benefit. They will be able to interact effectively across a wide range of functional roles and problem spaces, and will possess tremendous attention to detail. They will also need to communicate effectively with technical and non technical groups across multiple geographies.

The ideal candidate will be responsible for:

Actively developing and growing relationships across your customer’s business and technical organizations
Educate, train, and support our clients to ensure optimum utilization of our product suite
Act as the primary resolution function for any issues or questions raised by your customers

The candidate will need to have the following:

5 ­- 10 years of enterprise-level, technology-related support or account management experience
Experience supporting nascent products/services into new markets is strongly desired
Experience with data analytics, including applications like Tableau and advanced Excel functions. SQL skills are a plus
Some experience with RAN/RF
Ability to travel regularly to meet and connect with existing clients
Global business experience a plus, with special focus on supporting the needs of an international customer base
Technical Program or Project Management experience a plus
Multi­lingual will be a plus

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