Our client is a leading provider of Telecommunication network planning, service assurance, analytics and optimization solutions to communications service providers worldwide. They leverage their expertise in big-data and real-time capabilities to help over 300 of the largest telecoms service providers in more than 100 countries to run their networks and businesses more efficiently, profitably and to optimize the customer experience. Many of their RAN, OSS and BSS solutions are used by service providers in the transformation of their networks to NFV and 5G.
Candidates will be expected to support Sales Director with the hunt for new logo accounts and upselling to existing accounts. The client is mid-sized (1000+ people globally).
The successful candidate must come from an OSS / RAN background, ideally in presales/project management/sales operations.
Beneficial to have experience with service providers in Spain and Portugal, primarily Orange Spain, Telefonica, Vodafone Spain, Masmovil, MEO, NOS, NOWO (advantage knowing Ericsson Spain, Nokia Spain, Satec, Anxios Portugal, Arca)
Relevant background in Telecom Software - OSS, BSS, Service Assurance, Mobile, Analytics, RAN Optimization, Geolocation and Planning.
Ability to understand technical software products, mobile network system and operational support requirements and communicate the product offer positions effectively.
Presentation and strong communications/relationship building skills.
Strong IT, professional document collation & formatting skills.
Customer service orientation – A strong sense of customer service is required towards bothinternal and external customers.
Fluent in Spanish, Adequate level of English (Reading, writing and speaking), Portuguese is a plus
Ability to travel freely within Spain, Portugal and abroad when required.
Maintain existing customer base and generate potential leads.
Interact with customers and partners to identify their business requirements.
Build positive and productive relationships with customers.
Analyse customer issues and provide corrective actions and obtain feedback and recommendservice improvements.
Work closely with Managers to strengthen customer relationships.
Develop innovative approaches to improve customer service efficiency.
Develop quality service programs to ensure customer retention and develop new businessopportunities.
Assist management in preparing budgets, proposals and client presentations.
Maintain a database of customer service and communication documents.
Deliver product training as and when needed.
The client is willing to consider Spanish speaking candidates who live in other European countries and hold an EU passport.