Job Details

Product Manager - CEM (global location flexible)

MBR Partners
MBR Partners
London , Paris , Dublin , Madrid , Lisbon
Our client is a 1400 person international Telecoms Software vendor with a background in Roaming Analytics, Fraud, Revenue Assurance and Security solutions.

The client is looking for a Product Manager to help in the evolution of its CEM (Customer Experience Management solution). The Product Manager should have a background in Mobile Telecoms CEM (potentially coming from a Service Assurance or Core Network background - ie being able to understand call flows etc). We are looking for someone that can understand data coming from probes and build analytics solutions for roaming coming from probe data.

The client has payrolls set up in the USA, UK, Portugal, Hong Kong and India but are happy to hire people in other countries as long as the person invoices them.

The CEM Product Manager will be responsible for:

Gathering requirements from end customers / market feedback
Translating requirements to work with the R&D side to ensure successful implementation
Defining the product roadmaps across the portfolio and their longer term strategy
Contributing towards product marketing activities
Contributing towards presales activities (acting as a product subject matter expert if the sales teams need assistance).
Market analysis
Attending trade shows and engagement with industry bodies.

Candidates should have good knowledge of how Mobile Networks are Engineered (either OSS or Core Networks including SS7 / call flows etc) and analytics.

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