Job Details

Presales Engineer - RAN Solutions (Optimisation, Planning, Service Assurance and Fault Management)

MBR Partners Limited
MBR Partners Limited
Ghana, Nigeria, West Africa
$45000 to $55000

Our client is the leading provider of Engineering, Assurance and Analytics solutions to communication service providers (CSPs) worldwide.

Their product and solutions:

RAN Solutions - Enables CSPs to efficiently and accurately plan, optimize and manage their heterogeneous macro and small cell radio networks and backhaul.

Service Assurance - Delivers CSPs an automated, proactive and unified approach to service, customer network experience, performance and fault management.

Business Analytics - Provides a granular view of network and business transactions, enabling CSPs to increase revenues, expand margins and maximize profitability.

Device and IoT - Provides device manufacturers with lab and field testing services to ensure mobile and IoT devices meet minimum performance requirements.

Since 1995, our client has helped over 300 of the largest service providers around the world to manage and evolve their businesses efficiently and profitably, while enhancing the customer experience. Our client is widely recognized for its commitment to principled entrepreneurship, business ethics and employee ownership with a particular emphasis on its core values of alignment with employees, clients and community.

General Description

The Pre-Sales Engineer supports the Account Managers with Technical expertise and in-depth knowledge of our clients software tools in order to achieve the product sales target. The Presales Engineer understands the Customer’s specific needs and is able to propose the best technical solution using our products.

Schedule of Responsibilities:
Specific Requirements

A Telecommunications-related Engineering degree (or equivalent) • At least 4 years’ experience in Service Assurance: Fault Management, Performance Management, SQM, CEM • At least 4 years’ experience in Presales or sales support roles • Excellent presentation and communication skills • Requires frequent travel to customer sites

French, Portuguese a plus

Personal Characteristics • Customer service orientation – a strong sense of customer service is required towards both internal and external customers

Communication – clearly express ideas, listen, adjust language or terminology to suit the needs of the audience

Initiative – the ability to perform duties before being told to do so. This will require a self-starter who is proactive in trying to achieve business unit goals

Teamwork – work effectively within the team structure

Sense of urgency – react quickly to customer requests

Assertiveness – appropriate balance between keeping the customer happy and protecting and promoting our clients business interests

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